Part Time Customer Service Concierge

ConciergeAt MBK Senior Living, we're committed to putting people first – our residents and team members. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more! Impacting lives and building lasting relationshipsExecuting exceptional signature programs in dining, fitness, wellness, and careA supportive community team that encourages personal and professional growth and celebrates your successA fun-filled, energetic environment that's centered in hospitality and high-quality serviceCompetitive salariesProfessional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training ProgramsEducation loan assistance & scholarshipsFinancial and legal servicesTeam Member discountsHealth and Wellness resourcesFull-time benefits include:Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%Childcare and eldercare assistanceFlexible spending accountsIf you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today!Job Summary:The Concierge plays a vital role in creating exceptional first impressions and delivering an outstanding experience for customers, team members, families, and professionals. Friendly, professional, and service-oriented, the Concierge ensures that every interaction, in person or by phone, reflects MBK's mission and values.Greet residents, families, visitors, and prospects with a friendly, professional demeanor, ensuring everyone feels seen, valued, and supported from the moment they arrive.Customer Engagement: Support sales by skillfully directing inquiries, welcoming tours, and creating a smooth, positive experience for residents, families, and guests.Communication Hub: Answer and direct incoming calls promptly and courteously, providing accurate information or connecting callers with the appropriate team member.Resident & Family Support: Respond to questions and requests from residents and their families, offering assistance or coordinating with other departments to ensure needs are met quickly and efficiently.Community Coordination: Maintain knowledge of daily activities, events, and resident services to answer inquiries and share information proactively.Operational Support: Assist with administrative tasks such as logging messages, distributing mail and packages, and maintaining an organized and welcoming reception area.Safety: Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.Compliance: Understand and comply with Federal, State, and local regulations, and company policies and procedures concerning the department.Perform other duties and special projects as assigned or requested by Lead, Business Office Manager, Director of Sales, and Executive Director or Designee.High school diploma or equivalent required.Experience Requirements (in years):Previous experience in customer service, hospitality, or front-desk roles in a similar industry or environment is preferred; on-the-job training can be provided if the right aptitude and attitude exist.Must possess the ability to always deal tactfully and professionally with personnel, residents, family members, and guests.Must possess exceptional interpersonal and communication skills, including the ability to speak, write, and read English, and connect with individuals of all ages and backgrounds.Must have a positive, polished, and professional demeanor with a genuine passion for helping others.Must be comfortable working with basic computer systems, phone systems, and office equipment.Ability to move intermittently throughout the workday and in the community.Ability to assist in the physical movement of residents during routine transfers and in emergency situations.Ability to sit and work at a computer for prolonged periods.Reasonable accommodations will be provided in accordance with applicable federal, state, and local laws.Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit – to be the senior living provider of choice in each market we serve.Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason.