Head of Operations & Business Management

In schools. City Year corps members serve full-time at one of 25 locations across the United States as tutors and mentors, running after-school programs and leading youth leadership programs.

City Year New Orleans is seeking an energetic, detail-oriented and self-motivated Evaluations & Operations Manager (Eval/Ops) who is responsible for overall management of the site’s strategic evaluations process and analysis, office operations as well as provides some administrative support to the Vice President & Executive Director (VP/ED). The Eval/Ops is responsible for tracking, analyzing and reporting data for all AmeriCorps and site service objectives and site operations. The incumbent will work directly with the Program & Service Director (PD/SD) to develop and maintain databases, develop and analyze surveys, track trends and develop real-time data analysis to support site goals. The Eval/Ops is also responsible for City Year New Orleans operations functioning smoothly and efficiently including building management and vendor relations, office equipment and asset management, budget and expense tracking, accounts payable and receivable processing. The Eval/Ops is also serves as technical support representative on Information Technology issues, manages uniform fulfillment for staff and corps members and facilitates human resources and staff development initiatives. Responsible for data collection and tracking for all AmeriCorps and site service objectives:

Develop and maintain databases to track data on corps members, student achievement, and school partnerships.

Ensure that all data spreadsheets/databases are accurate and up to date.

Understand where we are in terms of numbers at all times, and to alert site leadership if we appear off track.

Strategic Evaluation, Analysis, and Reporting

Provide analysis that will show sustainable impact and will leverage City Year’s core asset - the City Year AmeriCorps members.

Make recommendations to PD/SD based on data trends to improve and enhance service in schools.

Relationship Management

Manages key relationships to help further City Year’s mission through evaluations and data. Operations (20%) - Reports to VP/ED
Financial Management and Strategic Thinking

Track all monthly expenses, process accounts payable and receivables, and submit all financial paperwork to headquarters on a timely basis.

Recommend cost saving measures and process improvements.

External Relations, Facilities and Equipment, Technical Support

Establish and enforce guidelines for City Year New Orleans assets to ensure functionality, access and service (physical space, technology, vans, etc.).

Answer phones during business hours and act as site ambassador to all visitors to the office.

Work with City Year’s IT department to maintain the upkeep of laptops, printers and other equipment.

Order and maintain inventory of materials and supplies needed for proper operations of the site and school teams.

Manage relationships with all vendors and property owner.

Coordinate all travel needs for staff and corps members.

Serve as secondary source on all computer applications (troubleshoot).

Work with the national information technology staff to assure high quality of customer service to users.

Manage the Uniform Process

Manage the ordering, distribution, etc. Provide Administrative Support to Executive Director

Provide administrative coordination and support for key organizational meetings and events.

Prepare agendas and materials for all staff and senior staff meetings.

Track attendance, distribute materials, schedule and set up the space, secure food for the meeting and events. Represent, respect and role model City Year organizational culture and values on a daily basis internally as a member of the site and externally as a representative of the organization.

All staff members devote time to corps member recruitment, including phone calls and interviews.

Staff members assist with events throughout the year, including MLK Day, National Make a Difference Day, our Annual Gala, Graduation and more.

Each staff member is provided training at a week-long conference in the summer, Summer Academy, held for all staff across the nation.

City Year staff members are expected to think outside of their own job description at all times to help further the National Service Movement.

Use data collected to tell our story to funders, champions, and partners.

Data management, statistical analysis, and operations experience with proven record of accomplishment. Experience handling administrative and/or clerical duties as well as accounting proficiency; good with numbers and budget management.

Proficient in use of the Microsoft Office Suite (esp. Microsoft Publisher and Excel), Adobe Creative Suites and Google docs.

Strong writing and verbal communication skills.

Attention to detail and ability to manage multiple deadlines and respond to short deadlines.

Strong interpersonal and relationship building skills required. Demonstration of leadership and management.

Ability to work with diverse groups of young adults in a fast-paced, entrepreneurial team environment.

Capacity to work with diverse members of the staff - both within the program and service department, interdepartmentally and with the national office.

Schedule will occasionally require nights and weekends.

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