Head of Compliance Operations

Responsibilities Maintain the ability to perform all tasks within the plasma center, including production employee duties

Supervise donor flow, donor selection, plasma collection, and manufacturing records

Ensure compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP, and internal procedures

Attend required training sessions and staff meetings

Ensure accurate and thorough documentation of necessary records

Maintain the facility in a neat and clean condition and keep equipment in good working order

Submit timely and accurate reports to the Center Manager and/or Assistant Manager

Assist in controlling center donor funds

Train new employees and retrain current employees

Communicate with other service areas to ensure accurate documentation and quality

Build rapport with donors to support customer satisfaction and long-term donation

Report unsafe situations or conditions to area lead, supervisor, or manager

May be trained to repair plasma center equipment

Assist the Center Manager and/or Assistant Manager with tasks supporting company objectives

Requirements High school diploma or GED

Certified as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer

Typically requires 4 years of related experience performing phlebotomy, donor processing, and plasma processing duties

Demonstrated proficiency in handling difficult situations

Ability to work in a plasma center with exposure to biological fluids and infectious organisms

Ability to use personal protective equipment, including protective eyewear, garments, gloves, and cold-gear

Ability to stand for up to 4 to 6 hours per day and sit for 1 to 2 hours per day

Ability to bend, twist, squat, crouch, and perform frequent hand and foot movements

Ability to lift 15 lbs., with a maximum lift of 50 lbs.

Essential hearing acuity

Color perception/discrimination and correctable near and far vision

Ability to communicate and understand spoken and written instructions

Ability to work independently and under oral or written guidance

Ability to perform varied tasks under changing conditions

Ability to relate sensitive information to diverse groups

Core Competencies Demonstrates expertise in phlebotomy, donor processing, and plasma processing while ensuring compliance with FDA-approved SOPs, OSHA, and cGMP regulations. Capable of training staff, maintaining accurate documentation, and fostering donor relationships to enhance customer satisfaction.

Highest-signal resume keywords Certified Phlebotomist

Donor Processing

Plasma Processing

Compliance with FDA Regulations

Training and Development

ATS Optimization Keywords Hard Skills Phlebotomy

Donor Processing

Plasma Processing

Documentation Accuracy

Equipment Maintenance

Biological Fluid Handling

Report Submission

Safety Compliance

Quality Assurance

Customer Satisfaction

Soft Skills Communication

Problem Solving

Team Collaboration

Interpersonal Skills

Adaptability

Certifications & Qualifications Phlebotomist Certification

Donor Processor Certification

Plasma Processor Certification

Designated Trainer Certification

Industry Keywords FDA-approved SOPs

OSHA

CLIA

CGMP

Biological Fluids

Infectious Organisms

Tools & Technologies Personal Protective Equipment

Plasma Center Equipment

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