Head of Operations & Business Management

Operations ManagerThis position will be responsible for managing the day to day facets of the office and personnel, reporting results upwardly, identifying areas of concerns and implementing solutions in compliance with BELFOR standards. Operations Managers are able support the General Manager in ensuring all jobs are performed to BELFOR standards and ensure compliance with all regulatory agencies. They will be responsible for supervising, coordinating, leading, and controlling all departments in the office and focusing on increasing owner's equity through the efforts of personnel. Operations Manager is expected to maintain relationships with existing clients, while growing the business as needs are identified.Key ResponsibilitiesParticipate in the recruitment and hiring of office and field staffProvides leadership for employee relations through effective communications, coaching, training and development.Ensure staff members are properly trained in BELFOR practices and protocols, and develop career path to maintain retention of team membersEnsure Compliance with Federal, State and Local regulationsWork independently and meet managerial goals.Communicate professionally with coworkers, customers and vendors.Organize daily activities of self and others and to work as a team player.Be a leader and lead the team to established goals.Supervise the work of Estimators, Project managers, Administrators, Asset manager, and Sales and Marketing efforts.Monitor work flow and systems for the most effective completion of tasks.Attend marketing events to be visible to potential leads and customers.Inspect projects to confirm quality control.Follow up on customer complaints and determine issues for resolution.Other projects and duties as assignedExperience and QualificationsBachelor's degree in business or equivalent experience5+ years of experience in the insurance or restoration industryFluent in current technology, including basic computer programs, payroll and timekeeping software and smart phone functionsDemonstrated ability to manage employees, including coaching, training, and conducting performance evaluations.Knowledge of company products, services, abilities, policies, and procedures.Knowledge of insurance industry and insured needs.Knowledge of all departments' tasks and duties.Well versed in federal and local codes and requirements.Skills in multitasking and delegating for speedy completion of duties.Skills in identifying and resolving customer problems and complaints.Excellent oral and written communication.Skills in current technology of office/field equipment and software.Computer skills: Word, Excel and payroll and time recording software. JD Edwards is preferredProfessional demeanor and appearanceAbility to work well with others, maintain professional interaction with co-workers and vendors.Physical RequirementsOccasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)Sitting for extended periods of timeManual dexterity needed for keyboarding and other repetitive tasksThe ability to bend, crouch, or stand as necessary.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.BELFOR Holdings is an Equal Opportunity Employer