Receptionist, Administration, Full-time

Polacheck's Jewelers, established in 1921, is a fourth-generation family-owned and operated business renowned for its exceptional service and fine jewelry. As an authorized dealer of luxury brands like Rolex and Patek Philippe, the company has built a reputation for excellence and trustworthiness. Located in Calabasas, CA, Polacheck's Jewelers is dedicated to providing an exceptional experience for customers seeking timeless, high-quality pieces. Calabasas, CA | Full-Time | On-Site

Polacheck's Jewelers Calabasas is looking for an exceptional Office Administrator and Receptionist to join our team. This is a full-time role for someone who leads with warmth, thinks on their feet, and understands what it means to represent a true luxury experience from the very first impression.

We are a fine jewelry and timepiece boutique that holds itself to a high standard in the way we present our product, the way we care for our clients, and the way we show up as a team. This position serves as the face and voice of Polacheck's Jewelers Calabasas. You will be the first point of contact for clients in person and over the phone and you will play a critical role in the service and repair intake and delivery process for both watches and jewelry. You will report directly to the Office Manager.

Answer and manage all incoming phone calls with professionalism, warmth, and a luxury-level client experience

Intake watch and jewelry service requests accurately documenting client information, item details, and service needs

Serve as the primary point of contact for service-related client inquiries, updates, and follow-up

De-escalate client concerns and complaints with composure, empathy, and a solutions-oriented approach

Manage front-of-house operations, ensuring the reception area reflects the standards of a luxury environment at all times

Support the Office Manager and broader team with administrative tasks as needed

Prior experience in a luxury retail, hospitality, or client-facing service environment preferred

Professional appearance and demeanor consistent with a luxury brand environment

This is an opportunity to be part of a team that is building something special. Proficiency in Administrative Assistance and Office Administration tasks

Experience handling and maintaining Office Equipment

Strong Communication and Customer Service abilities

Ability to work independently as well as collaboratively in an on-site setting

Proficiency in relevant office software (e.g., Microsoft Office Suite)

High school diploma or equivalent; additional certifications or education in office management is a plus

Reception experience required