Pool Concierge - Full-Time

Full-Time Pool ConciergeGrove Isle Racquet & Yacht Club, located in Miami, FL, is pleased to announce an excellent career opportunity for a Full-Time Pool Concierge. We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon / Cliff Drysdale Management, you will contribute to a global leader in racquet sports, golf, hospitality, and community management.We are seeking a polished, personable, and highly service-oriented individual who is passionate about hospitality and creating memorable experiences for members and guests.Position Overview The Pool Concierge serves as a primary hospitality presence within the pool area and is responsible for welcoming members and guests, supporting access and check-in procedures, communicating club amenities and activities, anticipating member needs, and coordinating with the broader club team to deliver a seamless and personalized experience. This position is ideal for an individual who enjoys building relationships, takes pride in recognizing members and their preferences, and understands the level of discretion, professionalism, and attention to detail expected within a premium private-club environment.Compensation: $22.00 per hourKey Responsibilities:Warmly welcome members and guests arriving at the pool and create a professional and inviting first impressionManage member and guest check-in and pool access in accordance with established club policies and proceduresRecognize members and address them by name whenever possibleAssist members and guests with seating, towels, umbrellas, amenities, and other reasonable pool-related requestsMaintain knowledge of club amenities, hours of operation, events, programs, activities, and member servicesProvide accurate information and proactively communicate relevant club offerings to members and guestsAnticipate member needs and provide attentive, personalized service whenever possibleDevelop professional relationships with members and become familiar with preferences that help enhance their club experienceMaintain awareness of pool occupancy, member activity, and overall conditions throughout the dayProfessionally communicate applicable club policies and pool guidelines to members and guestsHandle routine member questions and concerns professionally, discreetly, and courteouslyEscalate significant member concerns, complaints, safety matters, or operational issues to management when appropriateCoordinate closely with the Pool Attendant to ensure pool-deck presentation, cleanliness, amenities, and member needs are consistently addressedCommunicate and coordinate with the Pro Shop, management, and other club departments to support seamless member serviceAssist in communicating upcoming club programming, events, racquet activities, and other member opportunities when appropriateMaintain accurate knowledge of daily club activities that may affect the member experienceIdentify and report facility, maintenance, operational, and potential safety concerns to managementSupport club events and special programming in and around the pool area when requiredProtect the confidentiality, privacy, and personal information of members and guestsMaintain a polished professional appearance and consistently demonstrate high standards of hospitalityFollow applicable club procedures and company policiesPerform other duties as requiredMaintain regular and reliable attendanceQualifications, Knowledge, Skills & Abilities:Previous experience in hospitality, private clubs, luxury hotels, resorts, concierge services, front desk operations, guest relations, or customer service is preferredExceptional interpersonal and customer-service skillsWarm, polished, professional, and approachable demeanorStrong verbal communication and active-listening skillsAbility to build professional relationships with members and guestsAbility to recognize member preferences and anticipate service needsStrong organizational skills and attention to detailAbility to exercise discretion when handling member information and interactionsAbility to resolve routine concerns calmly and professionallyAbility to remain composed and service-focused during periods of high member activityAbility to collaborate effectively with other departments and team membersAbility to communicate effectively in English as necessary to perform the essential functions of the position and interact with members, guests, and team membersAvailability to work flexible schedules based on club operations, which may include weekends and holidaysPhysical & Work Environment Requirements: The employee must be able to perform the essential functions of the position, with or without reasonable accommodationThe position regularly requires:Working in both outdoor and indoor club environmentsExposure to varying outdoor weather conditions, including heat, humidity, and direct sunlightStanding and walking for extended periodsMoving throughout the pool deck and adjacent club areas to assist members and monitor operationsOccasional reaching, bending, carrying, or assisting with lightweight pool amenities and supplies as necessaryBenefits & Other Compensation: This position includes eligibility for company benefits, subject to applicable plan terms, employment classification, eligibility requirements, and company policies.Benefits may include:Healthcare Benefits – Medical, Dental, and Vision coverageRetirement Benefits – 401(k) with employer match, subject to eligibility requirementsTime Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteriaAdditional Benefits – Other benefits may be available based on employment classification and applicable company programsEligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company's discretion.This job description is not intended to be an exclusive or exhaustive list of all job functions. Associates may be asked to perform additional duties consistent with the needs of the operation.Cliff Drysdale Tennis (CDT) offers the opportunity for advancing in the racquet sports management industry for those that excel. CDT manages 30+ racquet sports and fitness facilities throughout the United States and is always looking for experienced racquet sport teaching professionals to join our growing team. The CDT Professional provides exceptional instruction and customer service to create an outstanding racquet sports experience and advance the industry.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.