IT/Engineering Support

Etched is building hardware for frontier intelligence. We co-design chips, racks, software, and manufacturing to deliver best-in-class throughput and latency across both prefill and decode workloads. At Etched, every role is critical, but as an IT Engineer, you’ll be the key to ensuring everyone can perform at their highest level. You’ll be the trusted resource who keeps our high-performance engineering and operations environment running seamlessly, so teams can innovate without barriers. From enabling cutting-edge chip development workflows to streamlining day-to-day IT operations, you’ll ensure nothing slows down our mission to build transformational AI innovation.

Provide hands-on IT delivery and support for the entire firm, including ASIC design teams, software and platform engineering, business operations, and scale-out computing teams.
Maintain robust documentation of IT assets, systems, access protocols, and ticket workflows.
Manage on-site and remote laptops, desktops, and networking equipment with attention to ease of use, security, and remote manageability.
Deploy and administer MDM and MAM solutions for Mac and Windows devices.
Drive hardware procurement, staging, imaging, and maintenance for development and operations teams.
Okta experience a bonus
Automate user provisioning and deprovisioning workflows using Rippling, Okta, Google Workspace, and FreeIPA to streamline access management and reduce errors.
Enforce role-based access controls and audit trails to align with compliance and security standards.
Design, deploy, and maintain wired and wireless networks, including Wi-Fi access points (WAPs) and controller administration.
Configure and manage VPN infrastructure to provide secure remote access for distributed teams.
Administer firewalls, ensuring proper segmentation, policy enforcement, and protection of sensitive environments.
Develop automation scripts (Python, Bash, PowerShell) to streamline provisioning, patching, monitoring, and user lifecycle management.
Champion a culture of operational excellence, ensuring IT systems meet compliance standards (e.g., Coordinate with external vendors and partners to evaluate new products, support existing offerings, and to resolve IT issues.
Partner closely with engineering, security, and operations teams to align IT strategy with business and technical goals.

Representative projects:
Managing a mixed-OS engineering environment (Linux for EDA tools, Windows/macOS for general use) — including imaging, patching, and security hardening.
Designing and maintaining secure network infrastructure (VPNs, VLANs, firewalls, access control) to protect sensitive chip design IP.
Implementing and managing endpoint/device lifecycle systems (procurement, setup, MDM, retirement) for engineering and operations teams.
Deploying and integrating compute resources (on-prem servers and cloud environments) to support large-scale simulations and hardware workflows.
Building scalable onboarding/offboarding and IT automation workflows to ensure fast, secure ramp-up for new engineers and smooth transitions.
Strong understanding of networking fundamentals: 5-7+ years in an IT support or engineering role with experience across macOS, Windows and Linux

• Jump,Cloud, Jamf, Intune, Kandji).
• Hands-on expertise in enterprise VPNs, wireless networking, and zero-trust access models.
• Strong background in EDR/XDR platforms (e.g., Scripting and automation proficiency (Python, Bash, PowerShell).
• Strong networking expertise, including configuring and troubleshooting TCP/IP, DNS, DHCP, VLANs, and firewalls.
• Exposure to cloud platforms (AWS, Azure, GCP) or a developer-oriented compute infrastructure is a plus.

Housing subsidy of $2k per month for those living within walking distance of the office
Relocation support for those moving to San Jose (Santana Row)
Daily lunch + dinner in our office
We are the first inference-focused frontier AI system. We are a fully in-person team in San Jose (Santana Row), and greatly value engineering skills.