Head of Programme Management

Job Summary The Workplace Program Coordinator provides workplace services and operational support to increase personal productivity and effectiveness. Our goal is to make it easier for employees to take care of themselves beyond their day-to-day work responsibilities by giving them access to amenities and perks. This position is responsible for supporting and coordinating activities related to delivery of workplace programs for our clients, specifically the company store through high-touch services and world-class customer service. The Coordinator will assist with day to day operations, customer service via email, website updates, data entry and meeting and event day of support.
Essential Duties & Responsibilities Responds to customer requests and complaints regarding in a friendly, professional manner.
Assist with data entry and website updates.
Attend, move meetings, and coordinate all moves with client contacts with high level organization skills; ability to take impactful notes and proactively share updates.
Maintains relationships with vendors that provide services and goods.
Provides operational support for delivery of Workplace Programs. Services include, but are not limited to speciality fairs, vendor support, meeting and event support and community building.
Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.
Ensures client and company materials comply with client and company brand guidelines.
Ability to work in a fast-paced environment and in ambiguity; highly adaptable and flexible.
Update process documentation.
Provide support for delivery of onsite events and services (i.e. gift fairs).
Performs other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience: HS Diploma or GED required. A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.
Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
Financial Knowledge: Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Reasoning Ability: Understand and carry out general instructions in standard situations. Solve problems in standard situations, which requires basic analytical skills with strong reasoning and critical thinking.
Scope of Responsibility: Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact.
Not required but preferred Customer service experience
Proficient with Google sheets, Google Workspace (Gmail, Calendar, Slides, Docs Sheet) and Excel
Best candidates will have a genuine interest in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why CBRE? When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

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