Head of Operations Management (m/w/d)

Position Summary: The Operations Manager (OM) is responsible for the daily operational management of the organization. This role supports the Director of Finance & Operations (DFO) in managing operations and facilities functions to ensure effective daily operation and excellent environment standards are maintained. The OM implements and maintains procedures and policies for all administrative activities. The OM oversees reception, environment, maintenance services, project coordination/scheduling, intake and financial tracking of in‑kind donations, operations team volunteer engagement and appreciation, and other related internal operations across all three buildings. The OM also oversees the ELC Kitchen Manager, assisting with CACFP and health department compliance. The OM hires, trains, manages and coaches operations, facilities and kitchen staff to achieve optimal performance.
Leadership Responsibilities Lead and manage resource center operations assistants, facility & kitchen employees, including scheduling and coverage when those team members are out of the office
Provide leadership, coaching and accountability to all direct reports, establishing clear performance expectations and ensuring targets are achieved
Recommend, implement and maintain office processes that support organizational goals and efficient operations
Direct execution of building security processes, emergency response plans and ensuring staff and volunteers are trained in these areas
Supervise all facilities management activities, capital improvement projects, vendor relationships and preventive maintenance programs, ensuring projects are completed on time and within budget
Lead and oversee facility operations, including maintaining excellent environment standards throughout the HHC campus, buildings, grounds & vehicles
Ensure consistent kitchen operations and health department regulatory compliance are upheld
Maintain annual compliance of Child and Adult Care Food Program (CACFP) with collaboration from Kitchen Manager & ELC Operations Assistant, and ensure site visit readiness
Attend all required CACFP trainings, stay up to date on program changes and assist kitchen manager in providing annual food program training for all ELC employees
Delegate and oversee administrative work completed by operations assistants and volunteers, including inventory tracking & purchasing, in‑kind donation process, month‑end responsibilities and scanning
Manage operations team volunteers (front desk, facility, safety/security & ELC kitchen) to include timely & meaningful engagement, scheduling, relationship building and appreciation
Manage office equipment (copiers, phones, etc.) by ensuring efficient operation, up to date phone messages and supporting other employees with troubleshooting
Input relevant data into Development and Program databases
Promote Hope House Colorado’s Core Values throughout the organization and external relationships
You can pass a criminal background check, driving record check, and drug screen (required)
You are committed to Hope House Colorado’s Core Values and continually working towards the HHC mission (required)
You have 3 years of people management/supervisory experience (required)
Experience in office management, facility & maintenance (preferred)
You are comfortable with basic kitchen duties, including meal prep, portioning, dish washing and maintaining a clean, sanitized workspace (required)
You have capital project experience (preferred)
Who we are: Hope House Colorado is committed to empowering teen moms, changing the future for two generations! We are a future‑thinking organization, striving to be experts in our field. Join Our Team - Hope House Colorado.
Employees may elect medical, dental, vision & life insurance plans.
Accruals are adjusted to increase vacation earned per hours worked based on length of employment with HHC.
Holidays : HHC observes eleven holidays throughout the year. Salaried employees are paid for these holidays according to the nationally recognized observation day for each holiday. In addition, salaried employees are currently gifted either the week of Christmas or the week of New Year’s off, to be scheduled at the discretion of their supervisor.
Employees receive a discount for their child(ren)’s child care tuition if they are enrolled in the Hope House Colorado Early Learning Center.
Hope House Colorado is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program! HHC provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness.

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