Head of Client Experience - Remote

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
It starts with a warm welcome to our business, followed by an individual training and development program. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Welcome clients and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging
Building and maintaining a relationship with employees and repeat guests, enhancing their over-all experience; Handle all in person, phone and email communications with professionalism, ensuring that information is gathered accurately
Ensure that First Class Guest/Client service levels are maintained during peak & off-peak periods of the day
Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.Operate the Evening Meal Program Operation from 6pm - pm
Retrieve food deliveries from personnel
Organize food deliveries by alphabetical order to ensure ease in employees retrieving their food delivery
Responsible for all general Lobby & Evening Meal Program duties as required
Must have the ability to stand for at least 5 hours or more as required and willing to stand outside in varying outdoor weather conditions.

• Basic computer skills and knowledge of office technology / equipment.
• 1-2 years experience in a client service / front of the house position within a hospitality or corporate environment.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Applications are accepted on an ongoing basis.

Medical
Dental
Life Insurance/ AD
Disability Insurance
Retirement Plan
Holiday Time Off (varies by site/state)
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.