Automotive Service Writer/Customer Service

Job Description
Job Description Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

Automotive Service Writer – Davie, FLJoin Our Team!
We are looking for an experienced, motivated, and customer-focused Automotive Service Writer to join our team in Davie, Florida .
As a Service Writer, you will be the key connection between our customers and our technicians. You will be responsible for providing a great customer experience, understanding customers’ vehicle concerns, recommending needed services, preparing estimates, and making sure repairs are completed accurately and efficiently.
We are looking for someone who is confident, professional, organized, and knowledgeable about automotive repair. If you enjoy working with people, understand vehicles, and know how to build trust with customers, we want to hear from you.
Responsibilities
Greet customers and provide a professional, friendly experience
Listen carefully to customers’ vehicle concerns and accurately document their needs
Communicate with customers throughout the repair process and provide updates on vehicle status
Review vehicle inspections and communicate recommended repairs and maintenance
Prepare accurate estimates and explain repairs, pricing, and timelines clearly to customers
Obtain customer approval before repairs are performed
Build and manage computerized repair orders
Work closely with technicians to ensure repairs are diagnosed and completed properly
Recommend maintenance and repairs based on vehicle condition and manufacturer guidelines
Follow up with customers regarding declined or recommended services
Help maximize shop sales while maintaining honesty, transparency, and customer trust
Assist with parts sourcing and coordinating parts with technicians
Promote current shop specials and available services
Maintain accurate customer and vehicle records
Help maintain a clean, organized, and professional front counter and customer waiting area
Assist with the overall operation of the shop as needed
Perform other duties as assigned
Qualifications
Minimum 2 years of automotive Service Writer experience preferred
Strong general automotive knowledge
Ability to understand vehicle inspections and explain repairs to customers
Excellent customer service and communication skills
Strong sales and customer relationship skills
Ability to work in a fast-paced automotive repair environment
Professional appearance and positive attitude
Strong organizational and time-management skills
Ability to work effectively with technicians and other team members
Experience with computerized repair orders/shop management software is a plus
Valid driver’s license
Ability to work a flexible retail schedule, including Saturdays
What We’re Looking For
The ideal candidate is someone who:
Takes pride in taking care of customers
Can confidently sell needed repairs without being pushy
Understands that trust and transparency come first
Can communicate effectively with both customers and technicians
Is motivated to grow with the business
Is dependable, organized, and takes ownership of their work
Experience in automotive repair is required. ASE certifications are a plus but not required.
Location: Davie, Florida

If you're an experienced Service Writer looking for an opportunity to grow with a professional automotive repair team, we'd love to meet you!