Network Support Associate
Kenmore-Town of Tonawanda Union Free School District
Job Title
PRIMARY PERFORMANCE RESPONSIBILITIES:
Works with Network Specialists to perform technical troubleshooting during the installation of local area network hardware and software including computer workstations, network interface adapters (device that allows compatibility between different equipment), communication adapters, modems, computer file servers, network operating systems, menuing systems, Computer-Managed Instruction (CMI) systems.
Responsible for the installation of local area network operating system software and training of Network Specialists in this area.
Provides leadership to Network Specialists for installation of application software.
Works with Senior Network Specialist to provide for support for third party software vendors and ILS (Integrated Learning System) providers.
Interfaces with district personnel to facilitate services being provided to their district in the network environment.
Provides team leadership to the Network Specialists assigned to various districts for the troubleshooting of hardware and software conflicts and problems; Analyzes district problem areas and makes suggestions for improvements, upgrades and enhancements; Provides advanced troubleshooting and support of local and or wide area (LAN/WAN) connectivity.
Provides networked switching configurations and upgrades; Evaluates district requested configuration or application changes and works with the Senior Network Specialists to determine feasibility and/or suitability; Researches and evaluates new LAN technologies and attends training sessions as scheduled; Trains Network Specialists in the use of network hardware/software as required. May be responsible for leading a team and providing technical management and guidance for lower-level network titles; Assists Senior Network Specialists or other staff in the configuration, installation, and maintenance of wide area networks (WANS) as needed.
$85k - $95k
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