Full-time Retail Concierge

Showroom Concierge - Washington D.The Showroom Concierge provides an exceptional experience for every Brilliant
Earth customer while maintaining a premium showroom environment. You will serve
as the initial representation of the company, greeting customers upon arrival
and ensuring the best possible experience in our showrooms. you will keep the showroom in pristine condition. our customers’ lives.

The ideal candidate will be able to work a full-time schedule that includes
weekend days. C. showroom
The targeted budget for this position is $20-22 per hour. Proactively greet, check-in, and assist customers, creating a memorable,
one-on-one customer experience that reflects our luxury brand and product
quality.
* Act as a brand ambassador, communicating our brand values and company
Conduct post-sale appointments to assist and educate customers returning for
Call customers to confirm showroom appointments and answer any
Review customer feedback surveys and online reviews, working with your
leaders to continuously improve the customer experience.
* Maintain luxury showroom appearance, cleanliness, and organization,
including executing new product merchandising guidelines.
* Conduct weekly and quarterly audits to ensure showroom standards are being
Serve as the liaison for all facilities maintenance projects for the
Skillfully enforce policies within the waiting room to ensure a safe and
Open and/or close the showroom and waiting area.

A passion for the customer. You don’t just like to help - you go above and
beyond to provide the best possible experience to each customer that comes
When it comes to our customers’ most
with a customer or teammate in person, via email, or by chat, you’re clear
Whether you’re welcoming a customer or updating our
inventory, you’re an expert at managing multiple tasks simultaneously.

we offer an excellent training program and endless opportunities
manager, a variety of training opportunities, and an annual 360 review
more about our impact and team diversity Here!
[
* Lifestyle Spending Account. Enjoy company reimbursements for eligible wellness expenses, such
professional skills, diversity & inclusion, and access to tuition
reimbursement for role-specific trainings.
* self-care apps and seminars. Our Employee Assistance program offers 24/7
programs, our teams support local initiatives and spend time together by
Medical, Dental, and Vision. including a $0 monthly premium option for employee health insurance and
We aim to support our growing families. Disability and Life insurance. Pre-Tax Commuter Benefits.

If selected for an interview the process for this role includes a phone call
with the recruiting team, an online exercise to explore our website and common
customer inquiries, and a video interview with one of our leaders!

#without ever compromising between quality and conscience. Our community of
collaboration, respect and encouragement is fostered by frequent team events,
the fastest growing e-commerce jewelers in the world, we're searching for bright
Brilliant Earth recognizes the value of diversity and inclusion on our team, as
origin, physical or mental disability, genetic information, marital status, age,
sexual orientation, gender identity, military service, veteran status, or any
other status protected by Federal, State or local laws. complying with all Federal, State and local laws providing Equal Employment
When you apply for a job with Brilliant Earth, we process personal information
Please see our Privacy Policy for more information.
[

There is no application deadline. Applications
Philadelphia Fair Criminal Record Screening Standards. If you need assistance or reasonable accommodation completing an application or