Server - Dining Room Services

Waitstaff - Oak Bridge

Title: WAITSTAFF Revision Date: June 2023 Reports to: Dining Room Manager FLSA Status: Non-Exempt Department: Dining Services

The Wait Staff employee is responsible for table service in the community dining room. The employee is responsible for following established policies and procedures regarding food service.

35% Takes orders, provides service, and requested items both graciously and courteously. Assists in maintaining a high level of customer service for our residents and their guests.

• 15% Abides by all established community policies, procedures, and rules, including attendance.
• 10% Maintains established standards of personal hygiene and cleanliness. 5% Attends in-service training and educational seminars as assigned.
• 10% Responsible for setting tables and maintaining workstations according to Vicar's Landing policies and procedures. Wait Staff
• 5% Completes all assigned side work filling salt and pepper shakers, sugar container, cleaning and replacing stock in a timely manner.
• Must be at least 16 years old.

Ability to read, write and speak English, perform simple arithmetic, and follow oral instructions in English.

Ability to interpret and explain the menu, answer, or refer questions, coordinate the meal service process, and respond to requests.

Must be able to bend and pick up items from the floor, reach above head to remove items from shelf.

Must possess fundamental understanding of hospitality, customer service, table service technique, personal hygiene, and professional appearance.

Standing and walking is a minimum of 90% of their shift hours. Specific vision abilities required by the job include close, distance, and peripheral vision, depth perception and the ability to adjust focus as well as work on a computer for extended periods of time. Works in potentially hazardous conditions such that may be subject to falls, cuts, burns from equipment, hot foods, odors, chemicals etc. The employee must be able to communicate verbally with other people on the phone or in person.