Head of Programme Management

The Global Clients Americas Program Director (GCA PD) serves as the Security Advisor for the client and provides strategic direction and leadership for the assigned account/s. The GCA PD will have full responsibility for the overall account strategy and management, including the creation and execution of a security program strategy, manage and align Securitas and Client/s goals, and profitability of the account. Proactive account management that includes consistency across footprint, refinement and improvement and processes, and resolves issues with recommendations to avoid reoccurring issues in the future.
This job description applies only to administrative employees in salaried supervisory positions that manage a specific account (work unit), performing the routine duties of subordinates no more than 40% of the time.
Specific duties or tasks may vary and be documented separately. Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

• In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.
Serves as a key point of contact to ensure the delivery of high-quality customer service for assigned account/s; engaged in improving and evolving the security program and leadership to assigned account/s.

analyzes operational and financial indicators to continuously improve overall performance.

Evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner.

Coordinates and performs Security Risk Reviews of client facilities using industry best practices and client specific assessment tools; implements and manages global safety programs; Ensures branches maintain a consistent focus on high quality customer service; Ensures appropriate staffing levels, in collaboration with area management as necessary; Builds and facilitates teamwork and partnerships and the implementation of progressive change.

Meets regularly with client and Securitas management representatives for account reviews; supports security planning, assessments and surveys; coordinates review and update of global and local post orders; ensures contract compliance throughout the entire portfolio.

Manages in client strategic budget preparation for guard services and security system deployments.

Develops global service network for client locations and establishes strong relationships with Securitas and with alliance partners; achieves results by setting goals using quality planning, analysis, and decision making; Bachelor’s Degree preferred and a minimum of 5-10 years of progressively responsible management experience in business management or a closely related field.

Intermediate knowledge of Microsoft Office applications including Word, Outlook, Excel and PowerPoint.

Working knowledge of Microsoft Office applications including Visio, SharePoint and Teams.

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. Retirement planEmployer-provided medical and dental coverageCompany-paid life insuranceVoluntary life and disability insuranceEmployee assistance planSecuritas Saves discount programPaid holidaysPaid time away from workAdditionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.