Help Desk Support/Technical Support - Remote

User Support

Travel Required:
Responsible for providing on-site or remote support to employee end users in areas of personal computers, servers, cloud applications, data and voice network, and ERP systems. Diagnoses problem source through discussions with users and coordinates with internal organization support or vendors to resolve problems. Responds to user requests to research complex problems associated with telecommunications networks. Provides real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence.

Explains practices, procedures, and policies to reach agreement with others

Explains practices, procedures, and policies to reach agreement with others

Problems faced are routine in nature, uses prescribed guidelines or policies to analyze and resolve problems

Works under significant or moderate supervision

Requires basic job knowledge of support services and procedures obtained through prior work experience

Typically requires a high school diploma and 1-3 years of prior relevant experience; Administer Microsoft Windows Servers (Active Directory).

Resolve technical problems related to application deployments and infrastructure, including server troubleshooting.

Manage and work ticket queues in ServiceNow.

Resolve technical problems related to application deployments and infrastructure, including server troubleshooting.

Provide 2nd level support for Active Directory Services, client IT and telecommunications.

Support most USDA Business website applications.

Provide some training to end users on new and updated systems and software.

Work with civilian customers as well as Federal employees to trouble shoot issues with websites.

Perform user account maintenance tasks, archiving defunct credentials, and monitoring login systems for suspicious trends.

Perform troubleshooting, maintenance, and optimization of software applications.

Provide training to clients in use of web-based systems and applications.

The candidate will need to be available for training conducted during regular business hours (10:00am-6:30pm CST) for the first few weeks in the position.

Will require a High School Diploma and Three (3+) years of prior relevant experience.

Provide troubleshooting, testing and analysis with a Microsoft Windows Active Directory environment to include group policy and group policy preferences design and troubleshooting.

TWO (2+) years of experience in hands on IT customer service with supporting and troubleshooting Windows systems.

Experience with helpdesk support

Efficiently install and maintain software on the desktops. Resolve help desk problems in a timely and efficient manner.

Perform user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.

Excellent written and verbal communication skills to communicate with key stakeholders, process owners, and customers to manage expectations, eliminate gaps, and ensure success.

Citizen or Green card is required for the position.

Some Linux server experience.

Experience creating SQL scripts.

Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

401(k) Retirement Plan

Group Term Life and Travel Assistance

Voluntary Life and AD&D Insurance

Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

Corporate Sponsored Events & Community Outreach

Employee Assistance Program

Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

Position may be eligible for a discretionary variable incentive bonus

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

IF you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at View phone number on click.appcast.io or via email address View email address on click.appcast.io information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.