Head of Service and Client Experience
$75k - $85kBaccarat New York, L.L.C.
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. As a luxury lifestyle hotel brand inspired by nature, we cultivate the best of eco-conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service. We are inspired by a simple idea: those that travel the world also care about it. Our hotel upholds this vision by channeling nature through design and culinary partnerships, while connecting with the local community and taking sustainable steps to make a big difference. We have an opportunity for a service-minded Guest Experience Manager to lead and inspire our great-natured service team. Job Responsibilities Serve as hotel ambassador for Redwood (VIP), long stay, special attention and celebrity guests.
Review guest comments, guest satisfaction results and other data to identify areas for improvement.
Oversee management of guest feedback and post-stay communication, responding to and handling guest opportunities and challenges.
About you Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience. Is flexible and willing to meet the demands of a 24-hour operation. Prior experience in a quality luxury hotel brand.
The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
$If you require any special accommodations, please visit People Operations.
Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences. We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up.
$27 - $32 per hour
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