Head of Services - Support and Managed

Job Title - Director of Correctional Reentry Services, Avenue J

Work Schedule - On Site

Every day we restore hope to people whose lives have been shattered - by poverty, addiction, joblessness - and give them the tools they need to become productive members of their families and communities. Our programs are designed to lift up those who need the most help - from individuals who are transitioning from prison and recovering from drug or alcohol addiction to the elderly and those with intellectual and developmental disabilities. We invite you to learn more about our ministry of service to humanity at

The Director of Re-Entry Services is responsible for the overall management and operations of the Re-Entry programs located throughout the state of Texas, and may have direct responsibility for one or more facilities. The Director is responsible for compliance with the requirements of both Volunteers of America Texas, Inc. policy and funding source guidelines. Management of facilities/programs may be directly or through subordinate management staff and includes budgetary responsibilities for effective program operation.

Implements high quality, effective program services in a manner that best represents the mission and goals of the organization, that is consistent with client needs, and that complies with all regulatory, licensing, and accreditation requirements.

Ensures that programs implement best practices and most recent developments from the field.

Monitors service delivery through site visits, staff and client interviews, and evaluation of consumer satisfaction surveys.

Ensures that all programs meet or exceed applicable licensing, regulatory and funding requirements, including working closely with the Quality Assurance Department on audits and program monitorings.

Ensures new policies and procedures are implemented across all Corrections sites.

Develops facility and program goals and objectives on an annual basis.

Policies and Procedures, Standard Operating Procedures, and Personnel Policies.

Develops strategic plan for the continued growth of Corrections programs which may include expansion of existing programs and facilities as well as newly developed programs and facilities.

Develops and maintains positive relationship with funding, regulatory and other community agencies to effect a positive public image for programs.

Participates in State and National policy setting forums and advocates for services.

Supports the agency’s public advocacy/public policy initiatives.

Responsible for providing ongoing leadership, guidance and special designated activities as directed by the CPO in support of the organizational goals and objectives.

Requires regular attendance and punctuality during the scheduled shift to perform the above essential functions.

Financial Management

Responsible for cost center management for the facility/program which includes budget preparation, monitoring/review, and monthly forecasts.

Manages financial activities of program and budget line item expenditures.

Ensures management of the program’s resources within budget.

Within the scope of responsibility, adheres to billing for services, P-Card documentation.

This position requires supervision of subordinates that supports, motivates, and empowers the members of his/her team. Ensures that all departmental human resources responsibilities are met including hiring, firing, staff training, career development, succession planning, equal employment opportunity, health and safety issues, evaluations and performance management for all staff operating each of the distinct programs. This includes planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints, and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must successfully complete any required training and acquire any required certifications within prescribed timeframes. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires a demonstrated ability in program administration and policy development. It requires proven ability in program development in the treatment or human service field, proposal writing, program budgeting, and contract administration. The position requires a reasonable combination of management, advocacy, resource development, public relations, and staff training skills.

Skill in the use of a personal computer and software applications (e.g. Microsoft Word, Excel, Access, PowerPoint, etc.)

Capable of creating or seizing opportunities to improve service effectiveness and client outcomes and build strategic partnerships with other organizations.

Understands and values quality improvement; applies managerial and technical skills to measure and improve efficiency and effectiveness and ensure compliance with all regulatory and contractual obligations.

Able to effectively address overlapping projects and deadlines.

Able to lead a team in managing multiple and often simultaneous tasks and in creating a work environment recognized for a high level of organization, timeliness, cost-effectiveness, accuracy, and results.

Demonstrates commitment to diversity and inclusion; values a diversity of perspectives and encourages contributions by all team members.

Identifies the knowledge and skills needed to grow the program and then manage staff development, practicing coaching and mentoring of staff.

Proven ability to manage by strategic plan direction and by utilizing goals and objectives to maximize productivity and effectiveness of the organization.

Business “literate,” understands financial reports, applies data to assess business effectiveness and efficiency and acts in a fiscally responsible manner.

Supports a flexible and “learning organization” equipped for adaptive change.

Understands and implements financial management systems and controls, including business management metrics and reports.

Practices self awareness and establishes a level of comfort in asking for support when needed.

Ability to interact with staff members and community contacts

Upholds organization values Language Skills

Ability to speak effectively before groups of customers or employees of organization Mathematical Skills

Ability to exercise initiative and sound judgement and to react with discretion under varying conditions

Ability to recognize problems and take corrective actions as determined by agency and program policies and procedures

Ability to define problems, collect data, establish facts and draw valid conclusions

Bachelor’s Degree in a relevant field plus five years directly related experience OR Master’s Degree in relevant field plus three years directly related experience.

Leadership experience in a residential program is required and experience with proposal writing is desirable.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be willing to work some evenings and weekends (flexible work scheduling to meet needs of organization/clients)

Some travel may be required both in and out of state

Criminal and educational background requiredApproval from BOP (Bureau of Prisons) to work with Federal clients, if applicable

Must use personal (non-agency) vehicle for transportation

Our Commitment to Diversity, Equity, Inclusion & Belonging
Nonprofit HR is committed to fostering and maintaining a work environment where diversity, equity, and inclusion (DEI) are fully integrated into everything we do for the benefit of our employees and the clients that we serve. To fully realize our goal, we prioritize our understanding of the complexities of DEI within our workforce to inform our approach to talent management. We believe that this guides how we do our work, advise our clients to operationalize DEI and position our content and educational opportunities help strengthen the talent management capacity of the social impact sector.

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