IMMEDIATE HIRE - Front Desk Receptionist

Omni Charlotte Hotel Front Desk Agent

The Omni Charlotte Hotel welcomes you with refined comfort and the warmth of true North CAROLINA hospitality. Perfectly situated in the heart of Charlotte's financial district, this AAA Four-Diamond hotel offers both exceptional convenience for business travelers and easy access to the city's top attractions. Connected to 12 city blocks through an enclosed sky bridge, the hotel places you just steps away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the vibrant EpiCentre entertainment district.

At the Omni Charlotte Hotel, our associates thrive in a dynamic, supportive environment that fosters growth, mentorship, and pride in delivering exceptional service. If you're a friendly, motivated individual with a passion for creating memorable guest experiences, the Omni Charlotte Hotel could be the perfect place for you.

This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area, and offering our full range of upscale resort amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).

Block rooms in the computer and follow through on designated requirements.

Pre-register designated guests and prepare key packets.

Maintain confidentiality of all guests and hotel information.

Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Issue safe deposit boxes to guests and ensure security of key.

Resolve discrepancies on the room status report with Housekeeping.

Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.

Ability to accurately and efficiently input information into computer systems.

Ability to stand for entire shift.

Previous customer service experience.

Previous hotel front desk experience is strongly preferred.

Fluency in a foreign language is preferred.

Previous guest relations training is preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io.