Referral Coordinator (Night shift)

Referral Response Coordinator (2 Full-Time Openings)

Location: Office Onsite - (1) Altoona and (1) North Liberty, Iowa

Schedule: Maximum of 11 24-hour call shifts/month

Shift: 6 am- 6 am CST *holidays and weekends required

Iowa Donor Network determines final compensation based on education, experience, and skills relevant to the position.

This position works with Iowa Donor Network and hospital partners to manage the medical evaluation and coordination of organ, eye, and tissue donation opportunities. Evaluation and coordination is managed both remotely and onsite at the donor hospital.

Communication of daily staffing and response needs for Referral Response (RRC) team. Provide referral response to hospitals on potential organ donors, including onsite response per IDN protocols. Collaborate with hospital staff over the phone and in person to collect clinical information regarding potential organ donors utilizing information from medical records, medical history, and current health status. Collaborate with hospital staff over the phone and in person to ensure the donation opportunity is maintained. Support hospital partners onsite during the brain death testing process. Ensure effective verbal and written communication and collaboration with hospital staff, physicians, related donation agencies, and other Iowa Donor Network team members to maximize organ donation. Provide the IDN Organ Resource Supervisor (ORS) with a thorough chart review for donor suitability determination and medical management. Submit referral feedback via established internal forms to foster process improvement. Participate in process improvement and quality assurance activities. Exceptional ability to review medical information and communicate efficiently across multiple channels. Excellent interpersonal and customer service skills. Proficient with Microsoft Office Suite or related software. Ability to provide excellent customer service to a diverse audience.

Influenza obtained annually by December 1st and COVID vaccine upon required timeline.) Work rotating on-call, variable schedule including days, nights, weekends, and holiday. Maximum base shifts per month is 11. During peak, prolonged periods of donor case activity, must have the ability to travel within the service area (state of Iowa) and fill role of Referral Response Coordinator. Possible mental and visual fatigue associated with fast-paced, detailed work. Iowa Donor Network