Head of Operations Management (m/w/d)
LVMH Group
We are seeking an Operations Manager to join our team at Loro Piana. The Operations Manager plays a crucial role in upholding and managing operational standards within the store. You will contribute to the overall success of the business, support shortage reduction programs, risk management, and controllable losses. The Operations Manager will lead and provide support to the operations team, ensuring efficient execution of all duties, tasks, and projects related to operations. Develop competency in auditing, shortage reduction programs, and system controls to ensure operational efficiency and compliance.
Collaborate with Retail Operations and IT Functions to implement comprehensive stock team training programs, ensuring alignment with organizational goals.
Manage store expenses related to profit and loss (P&L), including shipping/receiving costs, supplies, and alterations, optimizing expenditure within budgetary constraints.
Provide assistance and training to store personnel on operational systems, company policies, and procedures, ensuring a knowledgeable and skilled workforce.
Regularly report Operations Key Performance Indicators (KPIs) to the Store Manager, providing insights for informed decision-making.
Optimize store inventory areas by defining layout standards, product positioning, and inventory control procedures to maximize efficiency for sales and stock teams.
Ensure adherence to company standards and policies in store operations, reinforcing compliance among team members.
Support Risk Management programs, focusing on reducing incidents and associated financial losses, while maintaining a safe and secure environment for both employees and customers.
Drive exceptional support to enhance sales and customer service, identifying and implementing efficiencies and best practices to deliver a seamless guest experience.
5+ years of operational management experience, preferably in a luxury retail environment.
Proficient in Microsoft Office, SAP, and other digital tools.
Strong knowledge of operations and inventory control.
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