Head of Business Continuity Planning

We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand.Job DescriptionTo support this growth, we’re looking for a Director to join our Channel Management Team where you will own the P&L of one of our largest retail partnerships. You will manage and have accountability for our growth initiatives, profitability initiatives, and account maintenance.In this high-visibility position, you will need to: i) partner with the retailer’s cross-functional teams in planning and implementation; and ii) work in close collaboration with virtually every internal team (Customer Experience, Supply Chain, Product, Marketing, and Finance/Accounting) as well as our parent company, Allstate. This job will require travel to retail partner sites.Responsibilities: Strategy Development: define the right set of strategies and actions to deliver the performance promises.Initiative Planning, Selling into Stakeholders, Implementation, and Monitoring: build selling stories and project manage joint-growth and profitability initiatives to completion - with stakeholders at the retail partner and internal teams. Customer Experience: understand the retail partner’s path to purchase and post-purchase experience (including claim filing and service), and then partner with Customer Experience and other teams to deliver the best solutions.Retail Execution and Channel Marketing: partner with Retail Execution and Merchandising to increase in-store customer and Associate awareness. Partner with the retail partner’s dotcom teams to increase online sales.Account Support: provide support on a variety of activities such as reporting, content development, event planning, and project management. Product and Service Innovations: gain a deep understanding of our business and bring your own ideas to the table.Driven to make an impact on the business, you’re scrappy and willing to think outside the box.MBA preferred.operations management; or business development/account management - especially working for/with retailers, OEMs/manufacturers, or other B2B businesses.Self-starter who can independently drive projects and initiatives forward, including through problem solving and decision-making. Comfortable with shifting priorities and ambiguity.Advanced user of Excel and PowerPoint. SQL and Tableau experience is a plus (but not required).Additional InformationAll your information will be kept confidential according to EEO guidelines.At SquareTrade you'll have access to: Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) Up to 4% company match into 401(k) and contributions into your company-sponsored pension $75/month budget to help prioritize your physical wellbeing $80/month stipend to subsidize connectivity costs Mental health resources including free 1:1 therapy, coaching sessions and digital resources Supportive leave policies Flexible Time Off Policy in addition to 9 Company Holidays Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires Hybrid work arrangements with regular investment in gatherings and offsites to connect with dispersed team members Various corporate perks and discounts This role is a hybrid role associated with our Bay Area Office office.We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. The Team: All your information will be kept confidential according to EEO guidelines.This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Beware of Recruitment Fraud. Customer ServiceExperience level: AssociateIndustry: Consumer Services