Front Desk/Receptionist/Healthcare

Medical Receptionist OBS
Momentum Spine and Joint is looking for a Medical Receptionist OBS to join the team! The Medical Receptionist OBS is responsible for greeting and assisting patients, scheduling appointments, managing billing, and performing clerical duties and providing medical procedural support. The Medical Receptionist OBS supports medical staff by completing assigned administrative tasks, ensuring efficient workflow and positive patient experience.
Answers incoming phone calls, handles inquiries, and transfers calls as necessary.
Directs messages and communication to the appropriate medical staff.
Maintains patient accounts by recording and updating personal and financial information in e-Clinical.
Assists with patient charge collection and financial documentation.
Ensures accuracy in billing and revenue collection processes.
Monitors and reports required office statistics.
Maintains an organized and well-stocked reception area, including forms, office supplies, and reading materials.
Uses downtime efficiently, constantly helps and responds positively to requests for assistance from other team members.
Protects patient and family privacy rights and maintains confidentiality of patient records in accordance to policy and procedure and HIPAA requirements.
Ensures that necessary medical clearance is on file prior to procedures.
Provides accurate information regarding the facilitys services and operations.
Maintains a high level of professionalism in all interactions, both in person and over the phone.
Displays exceptional customer service, including eye contact, warm greetings, and professional body language.
Knowledge of administrative and clerical procedures, including word processing, file management, and office protocols.
Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.
Experience with electronic medical records (EMR) systems for data entry and patient management.
Capable of working independently with minimal supervision, ensuring tasks are completed efficiently.
Exhibits strong organizational skills, ensuring timely and accurate completion of administrative duties.
Exceptional phone etiquette, providing courteous and clear communication.
High School diploma or GED
One (1) year of experience with customer service