Head of Operations & Business Management

is a healthcare technology company focused on improving wound care outcomes through innovative software solutions that help healthcare organizations streamline workflows, improve visibility, and deliver better patient care.

As we continue to grow, we are building the operational infrastructure needed to scale efficiently while maintaining exceptional customer experiences. We are seeking a highly organized, proactive, and execution-oriented Business Operations Manager to help WoundZoom operate more effectively by supporting business operations, customer deployment coordination, and leadership execution.

This is a high-impact role for someone who thrives in fast-paced startup environments, enjoys solving problems, and loves bringing structure to complexity.

The Business Operations Manager will act as an operational partner to the CEO and leadership team, helping improve execution across the business while supporting customer onboarding and deployment efforts.

This role combines business operations, implementation coordination, project management, and executive execution support to ensure internal teams stay aligned and customer rollouts are smooth.
The ideal candidate is highly organized, detail-oriented, comfortable wearing multiple hats, and excited about helping a growing healthcare SaaS company scale.

Business Operations & Executive Support
Coordinate internal meetings, action items, project follow-up, and operational workflows
Help maintain company operating rhythms including KPI tracking, leadership updates, and business reporting
Support vendor coordination, contracts, documentation, benefits coordination and administrative business operations
Customer Deployment & Onboarding

• Coordinate customer onboarding and implementation activities and KPI’s
• Partner with sales, customer success, and engineering teams to ensure successful deployments
• Manage onboarding timelines, checklists, training schedules, and customer communications
• Maintain implementation documentation and deployment status tracking
• Identify blockers and proactively drive resolution during implementations

~ Cross-Functional Operations

• Assist with CRM hygiene, reporting, and operational dashboards
• Support sales and marketing operational coordination including webinars, customer communications, and event logistics
• Bachelor’s Degree required

• 3+ years of experience in business operations, startup operations, project coordination, customer onboarding, implementation, healthcare operations, or similar
• Strong project management and follow-through capabilities
• Ability to manage multiple priorities in a fast-moving environment
• Comfortable interacting with customers and internal stakeholders
• Experience with CRM, spreadsheets, project management tools, and business systems

Customer onboarding or implementation experience
Experience supporting executive operations or business operations

Love creating structure from ambiguity

• Enjoy balancing internal operations with customer-facing work
• Want broad exposure to scaling a healthcare technology company

Broad ownership across operations, customer experience, and growth
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