Managing Head of Retail Sales

Jewelry Sales ManagerNeiman Marcus is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Neiman Marcus is part of ELG's portfolio of top luxury retail brands and real estate assets.As the Jewelry Sales Manager, you possess total ownership of the sales experience within your store and occupy a critical role in the achievement of the company's objectives. Within this role, you facilitate partnerships across functions and leverage team skills to build a customer-centric sales experience, all while being a steward of the brand. You have an appetite for driving sales by developing the clienteling skills and selling behaviors of a team of high-performing direct reports. You maintain high visibility on the selling floor to coach and develop our selling force, while refining the art of connecting with clients to build sustainable relationships through exceptional service and regular outreach. With strong oversight of onboarding, training, ongoing education, and performance management of the selling team, you foster a powerful sense of teamwork and collaborative spirit to successfully achieve the store's goals.Client Development - Jewelry, Client Development Manager works closely with each Style Advisor to ensure they successfully:Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals.Maximize every appointment with a client and those of the client's network.Inform clients of in-store events to enhance their experience of Saks and increase engagement and loyalty.Increase new client acquisition by leveraging various marketing tools such as ccA+, social media platforms, referrals and networking.Ability to pivot priorities based on business needsBusiness Development Through Technology & Customer Experience - Jewelry, Client Development Manager coaches their Style Advisor to use technology & data to drive their business and develop a growth mindset of:Building their personal brand as a fashion authority through proactive marketing and outreach.Strategically leveraging social media platforms to promote themselves as a fashion influencer and broaden connections beyond client base.Using a clienteling tool to stay connected with the client and make targeted recommendations based on shopping history and preferences.Using technology to deliver 24/7 service.Taking initiative to stay informed on new merchandise deliveries in the store to maximize selling potential.Selling Floor Operations :Ability to manage special order and repair process lifecycleFluency in jewelry inventory management systemActivate and record client sales involving Warranty and/or designer Certificate of AuthenticityIs a management leader on the floor to help resolve client issues and support the general running of the selling floorProvides a comfortable and welcoming shopping environment for the client by ensuring the ongoing maintenance of the selling floor, fitting rooms and customer areas, filling in merchandise and recovering the floor as needed.Your Life and Career at Exemplar Luxury Group:Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformationExposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporateComprehensive benefits package for all eligible full-time employees (including medical, vision and dental)An amazing employee discountSalary and Other Benefits :The salary for this position is between $ 85,807.69 - $107,259.62 annually. This position is also eligible for bonus.Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact View email address on click.appcast.io listed range reflects multiple markets, including higher-cost areas.