Head of Project Management

Optomi, in partnership with a leading entertainment company, is seeking an experienced Project Manager to join their team in Orlando, FL. This individual will support a large-scale Salesforce case management and Service Cloud initiative impacting more than 5,000 call center agents. The Project Manager will play a key role from the early stages of discovery and planning through execution and implementation. This person will work closely with Salesforce Professional Services, product, business, architecture, engineering, and other cross-functional teams to bring structure to a complex, evolving initiative and drive successful delivery.
Leading a high-impact Salesforce initiative in a fast-paced enterprise environment
Partnering with Salesforce Professional Services and cross-functional teams
Bringing structure and strategic direction to an evolving project
What type of experience does the right candidate have: 5+ years of Project Management experience supporting large, complex technology initiatives
Hands-on experience managing Salesforce implementations, ideally Service Cloud, case management, or contact center projects
Strong experience with project plans, schedules, risks, dependencies, resources, and stakeholder management
Proficiency with Jira and Smartsheet
Agile, Waterfall, or hybrid delivery experience preferred
Lead delivery of the Salesforce Service Cloud/case management initiative from discovery through implementation
Partner with the Product Owner and Salesforce Professional Services to establish priorities and drive execution
Develop and maintain project plans, timelines, risks, dependencies, and resource plans
Support forecasting, financial tracking, and other project management activities as needed

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