Call Center Bank Teller

Customer Service Representative
This position provides excellent customer service by greeting customers in a friendly manner, developing rapport and satisfying customer transactional needs. Processes transactions efficiently and accurately while meeting the Bank's Customer Experience standards. Contributes to the overall sales growth of the Bank by exploring customers' financial needs and goals. Recommends solutions as appropriate or engages business partners to provide more expert assistance. May have vault cash and ATM responsibilities.
Customer Experience:
Promotes a customer-centered culture and attitude among staff
Builds relationships by providing the highest level of service, demonstrating You Matter More to each customer, getting to know customers on an individual basis
Customer Transactions:
Engages in conversations to understand customer needs and financial goals, refers to other team members in accordance with Bank strategy
Embraces and utilizes the Bank's sales and coaching process, completes action plans in an effort to meet goals
Understands the Bank's products and services and how they benefit customers, promoting as appropriate
Accurately, efficiently and courteously processes transactions in compliance with Bank policies and procedures
Maintains accurate cash and transaction records, meeting established teller performance standards
Demonstrates ability to handle routine transaction issues independently, refers customers to appropriate staff for advanced problem resolution
Determines the necessity of placing holds on items presented for deposit
Maintains awareness of current fraud alerts and identifies fraudulent activity
Understands the Bank's operational and risk management policies as well as the Bank's security policies and procedures
Assists in ensuring that the Bank is in compliance with local, state and federal regulations
May train or assist in training new employees
Travel to other branches for coverage may be required
Integrity/Ethics deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad
Interpersonal Skills has good listening skills, excellent customer service skills, able to communicate clearly and professionally both in telephone and written communication
Sales Skills applies sales skills to identify customer needs and refer to appropriate business partners, translates product features to benefits, works to develop sales skills
High school diploma or equivalent
Previous teller, cash handling and/or sales experience helpful
Demonstrated personal computer literacy
General office environment
Equipment Used
~ General office equipment

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.