Head of Administration Department

Under the direction of the Regional Manager Paratransit/Vanpool or designee the Division Manager Paratransit is responsiblefor oversight of each respective Project Scope of Work for the various paratransit services in the Pace service area of Cook (including the City of Chicago) DuPage Kane Lake McHenry and Will Counties. This includes implementation of ADA Paratransit services and non-ADA locally based services oversight of contracted services ensuring compliance of all federal state and local laws and regulation adherence to federal grant requirements procurement of services development of data reporting instruments for project assessment and planning collaboration with local representatives local stakeholders and community leaders to achieve coordinated Paratransit services in the region. The Division Manager is a Pace liaison at public meetings internal and external meetings including municipalities and public officials in various capacities. Managing the daily operation of services and report to the Deputy Executive Director.

• Coordinating the development of all reports for service monitoring project analysis grants Pace upper management and Board of Directors Medicaid FTA NTD etc.
• Make recommendations for software improvements (Oracle SharePoint) and changes; Assist with implementation of Trapeze software equipment and features including training; Assess contractor performance data and make recommendations for service.
• Assisting internal departments with issues related to paratransit services- Accounting Marketing Planning Purchasing IT and Human Resources.
• Training and developing staff as appropriate. Assisting staff and provide technical assistance to all community coordination projects including but not limited to Ride DuPage Ride-in-Kane Will Ride Central Will SW Will Ride McHenry NW Lake Demo Central Lake Expansion and TRIP.
• Research develop plan and implement best practices for coordinated call center projects. Must have aBachelors Degree in Transportation Planning or Administration or Logistics or equivalent experience.

Must demonstrate intermediate proficiency with Microsoft Office applications including Outlook Excel and PowerPoint.
Must have strong customer service skills and be detail-oriented. Experience with Trapeze transportation scheduling and routing software including Viewpoint Dashboards ParaCutter Itinerary Planner and Pass-Web is preferred. Experience with electronic fare payment systems Interactive Voice Response (IVR) systems Mobility as a Service (MaaS) platform Oracle and Apex databases and Adobe Acrobat is also preferred.
Must be able to work with large and complex datasets to evaluate service performance measure progress toward project goals and effectively manage multiple concurrent projects.
Ability to analyze cost trends and project-specific data to support budget management and local service initiatives. Must be capable of interpreting contracts and agreements to ensure compliance with Pace policies and applicable federal state and local requirements.
Strong analytical and mathematical skills are required to manage project budgets invoice local partners process vendor payments and assist with annual budgeting and forecasting activities.
Must be able to handle confidential and/or sensitive information in a professional manner.

This role requires sitting for extended periods typing on a computer and attending meetings. This position is based in an office setting with standard office equipment including a computer phone and desk space. Work is seldom performed in an outdoor environment with exposure to inclement weather toxic fumes moving mechanical parts and loud noises.