Head of Operations & Business Management

Wholesale Operations ManagerFabletics is looking for a Wholesale Operations Manager to lead and execute day-to-day US Wholesale sales order operations, customer onboarding, account support, and vendor compliance.As the Wholesale business continues to scale, this role will be responsible not only for operational execution, but also for helping build the processes, tools, and standards needed to support a growing B2B business. The ideal candidate brings hands-on wholesale experience, preferably within apparel, and understands how established wholesale organizations operate across order management, retailer requirements, vendor compliance, EDI, fulfillment, and customer onboarding.This role will serve as a key operational partner to the Director of US Wholesale Operations, bringing industry experience and recommendations that help us scale efficiently while remaining hands-on and accountable for day-to-day operational performance.Reports to: Director, US Wholesale OperationsWhat You Will OwnSales Order OperationsLead and execute day-to-day wholesale sales order operations across specialty and major accountsOwn operational execution from order intake through booking, fulfillment, shipment, and issue resolutionEstablish priorities across accounts and proactively identify risks impacting customer deliveryPartner with Sales, Fulfillment, Planning, and other cross-functional teams to resolve inventory, order, and shipment issuesEnsure orders are processed accurately, completely, and within customer requirements and timelinesCustomer Onboarding & Account OperationsOwn the operational onboarding process for new specialty and major wholesale customersCoordinate customer setup across internal systems, EDI, and required operational workflowsEstablish scalable onboarding processes, requirements, and service expectationsMaintain strong relationships with Sales and retailer partners and serve as a key operational escalation pointContinuously improve onboarding speed, accuracy, and customer experienceVendor ComplianceOwn operational vendor compliance across US Wholesale accountsMaintain and operationalize retailer routing, shipping, labeling, packaging, documentation, and compliance requirementsPartner with Fulfillment, Technology, Sales, and external partners to ensure requirements are understood and implemented correctlyIdentify compliance risks before shipment and drive corrective actionsTrack chargebacks and compliance issues, identify root causes, and implement processes to prevent recurrenceSupport onboarding of new retailer requirements and ensure operational readiness before orders begin shippingOperational Performance & ReportingOwn operational KPIs across sales order management, onboarding, fulfillment, customer service, and vendor complianceMonitor performance, identify trends and risks, and drive corrective actionsBuild and maintain operational reporting that provides visibility into account health and executionUse data to identify opportunities to improve efficiency, service levels, and scalabilityProcess Improvement & ScalabilityEvaluate existing wholesale workflows and identify opportunities to simplify, automate, and scaleDesign and implement SOPs, controls, and operational standardsBring wholesale industry knowledge and best practices to recommend how processes should evolve as the business growsIdentify manual processes and operational gaps that should be addressed through process changes, technology, automation, or AIPartner with the Director of US Wholesale Operations on prioritization of operational improvementsBuild processes and documentation that can support additional team capacity and evolving ownership as the Wholesale organization scalesSystems, Tooling & AIServe as a wholesale operations subject matter expert across internal systems, EDI, retailer portals, and supporting toolsTranslate operational and retailer requirements into clear business requirements for Technology teamsProvide input into tooling and system enhancements based on wholesale industry experience and business needsPartner with Technology on requirements, testing, implementation, and adoption of system enhancementsProactively utilize AI and automation tools to improve operational efficiency, reporting, documentation, analysis, and problem solvingIdentify opportunities to replace repetitive manual work with scalable tools and workflowsEnsure new tools and processes solve operational needs and scale across accountsCross-Functional LeadershipLead operational initiatives involving Sales, Fulfillment, Planning, Technology, Finance, and other cross-functional teamsDrive accountability across stakeholders and ensure deliverables are completed on timeRepresent US Wholesale Operations in cross-functional execution forumsCommunicate operational risks, performance, and recommendations clearly to leadershipTeam & Functional LeadershipServe as a leader and subject matter expert within the Wholesale Operations functionEstablish clear execution standards and expectations across owned workflowsSupport training, knowledge sharing, and development as the team growsBuild documentation, processes, and operating structures that enable responsibilities to scale across a growing teamRemain hands-on in day-to-day execution while progressively taking on broader leadership responsibilities as the Wholesale organization evolvesWhat You BringExperience5–7+ years of relevant experience in wholesale operations, B2B operations, order management, or related functionsDirect experience working within a wholesale business strongly preferred; apparel, footwear, accessories, or consumer retail experience preferredDemonstrated understanding of the wholesale order lifecycle from customer onboarding and order intake through fulfillment and deliveryHands-on experience with retailer vendor compliance requirements, routing guides, EDI, labeling, shipping requirements, and/or chargeback managementExperience improving or building operational processes within a growing wholesale organizationExperience partnering with Technology or Systems teams to implement tools, integrations, automation, or process improvementsExperience leading projects, processes, or workstreams with a high degree of autonomySystems & Technical SkillsExperience with wholesale sales platforms such as NuOrder preferredExperience working with ERP systems and EDI workflowsExperience with retailer portals, vendor compliance platforms, reporting tools, or workflow management systems preferredStrong Excel and analytical skillsComfortable adopting and utilizing AI tools to improve productivity, analysis, documentation, and operational workflowsAbility to quickly learn and navigate new systems and toolsIdeal candidate brings foundational AI literacy, including experience using generative AI tools, and a proactive mindset to experiment with new technologies to drive productivity and innovation.Ways of WorkingStrong wholesale operational judgment and ability to recommend solutions based on prior experienceBuilder mindset with the ability to operate effectively in an evolving businessComfortable balancing hands-on execution with process building and longer-term scalabilityProactively identifies where existing processes or systems will not scale and recommends better approachesStrong ownership and accountability for operational outcomesAble to balance customer needs, Sales priorities, operational requirements, and business riskStrong cross-functional communicator who can drive accountability while maintaining effective partnershipsComfortable operating independently while escalating strategic decisions and resource needs appropriatelySuccess in This RoleWholesale sales orders are processed accurately, completely, and on timeNew customers are onboarded efficiently and operationally ready to transactVendor compliance requirements are proactively managed and chargeback risk is reducedOperational KPIs provide clear visibility into performance and areas requiring actionProcesses become more standardized, automated, documented, and scalable as the business growsTechnology and AI are leveraged to reduce manual work and improve operational effectivenessTechnology investments and enhancements are informed by real wholesale operational requirementsThe Wholesale Operations function is structured to support additional scale, complexity, and team growth over timeWhere we are: