Head of Services - Support and Managed

We are more than a property management company—we’re a people-first organization that values Integrity, Accountability, Respect, Relationships, Inclusivity, Vision, and Empathy. Our I ARRIVE values guide everything we do, from how we serve our residents to how we support our team members.

We foster an inclusive workplace that celebrates diverse perspectives, empowers growth, and strengthens the communities we serve. What You’ll Do The Service Manager (Maintenance) is responsible for performing and overseeing the day-to-day maintenance operations of the assigned property to ensure that the overall physical aspects of the property meet the Company’s established standards and any applicable laws.

Schedule, monitor, and/or perform preventative maintenance at assigned property

Coordinate the day-to-day maintenance operations of the property

Direct and supervise daily activities of the maintenance team, such as planning and preparing work schedules, assigning tasks, delegating work, monitoring progress and workflow, reviewing work for timeliness and accuracy, and appraising work performance

Train and coach all maintenance team members

Participate in diagnosing problems, completing repairs, and general maintenance for the property, which include areas such as HVAC, general electrical, plumbing, swimming pool (if applicable), carpentry, dry wall, exterior structure, and appliances.

Perform property inspections on a daily basis and maintain cleanliness of the property in partnership with your team.

Manage vendor/contractor relationship including obtaining and completing quality control.

Complete property unit turns, painting, drywall, normal wear and tear items.

Respond to after hours on-call emergencies on a rotation basis.

Train and coach all maintenance team members

Requirements What You Bring Comprehension of federal fair housing laws and any applicable local housing provisions

Knowledge of general property repairs, which may include, as applicable, the areas of HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural, and appliances

We are unable to sponsor or take over sponsorship of an employment visa at this time.

What We Offer We believe in taking care of our team the way they take care of our residents. Bonus opportunity (position dependent)

Generous paid time off, including 13 paid holidays (with a Floating Holiday and Volunteer Day), accrued sick time, and 15 days (120 hours) of vacation in the first year

Housing discount program*

401(k) retirement plan with company match

Comprehensive medical, dental, and vision coverage, plus HSA with employer contribution and FSA options

Employer-sponsored short-term and long-term disability coverage

Company-paid life insurance

Employee Assistance Program (EAP)

*Housing discount based on availability and prior ownership group approval

The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The Application deadline is 8/30/26 if a candidate is not selected by that date later applications may be considered

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