IMMEDIATE HIRE - Client / Customer Service Rep

B2B Client Services Representative

ShipNetwork is where scalable eCommerce fulfillment meets optimized shipping solutions. We help businesses improve their order fulfillment and shipping through a nationwide network of fulfillment centers and technology-driven solutions.

Our success is built on exceptional service, strong client partnerships, and the ability to solve complex challenges for our business customers.

We're looking for aB2B customer service professional who enjoys building relationships, solving problems, and serving as a trusted partner to business clients. In this role, you'll work directly with business-to-business customers and client representatives, helping them navigate fulfillment, shipping, claims, and operational issues. You'll need strong communication skills, sound judgment, attention to detail, and the ability to manage multiple priorities while delivering a high level of client service.

The ideal candidate has experience supporting business, commercial, or enterprise customers and understands that B2B customer service goes beyond answering question, it requires understanding the customer's business, anticipating needs, coordinating internal teams, and driving issues through to resolution. If you enjoy developing long-term client relationships and taking ownership of complex customer issues, we'd love to hear from you.

Hours: Full-Time, 8:00 a.m.-Type: Hybrid for Henderson, NV residents or Fully-Remote

2+ years of customer service experience in a B2B, commercial, or business-to-business environment

• Experience supporting business clients, accounts, or professional customers rather than exclusively serving individual consumers
• Proven ability to understand customer needs, manage expectations, and drive issues through resolution
• Strong problem-solving skills and the ability to manage complex customer issues
• Proficiency with Microsoft Office and Windows-based applications
• Ability to work independently with minimal supervision
• Serve as a primary point of contact for assigned business clients and respond to inquiries through the CE Portal, email, phone, and other communication channels

Develop trusted-advisor relationships with client representatives by understanding their business needs and priorities

Own customer issues from initial inquiry through resolution, providing timely updates and clear communication throughout the process

Proactively identify client needs, potential issues, and opportunities to improve the customer experience

Coordinate with Sales, IT, Operations, Finance, and other internal teams to resolve client issues

Process customer claims and provide accurate status updates

You understand that successful B2B customer service means balancing the immediate request with the client's broader business needs

Medical, Dental, Vision Insurance

• Accrued PTO & Paid Holidays
• Bi-Weekly Pay Schedule & Access to Earned Pay Same Day