Customer Support Dispatcher (NIGHT)

Summary

We are seeking a highly focused and dependable Dispatcher to serve as a vital member of the Protective Services team at NASA Ames Research Center. In this role, you will coordinate emergency and non-emergency communications, monitor security and life-safety systems, and support first responders during critical incidents.

As the first point of contact during emergencies, the Dispatcher plays a key role in protecting people, facilities, and mission-critical operations. This position is ideal for someone who thrives in a fast-paced environment, can remain calm under pressure, and is committed to delivering exceptional service and support.

Responsibilities

Receive, prioritize, and dispatch emergency and non-emergency calls for service.

Coordinate communications between security personnel, law enforcement, fire, emergency medical services, and other response agencies.

Operate emergency communication systems, including 911 emergency lines and Telecommunications Device for the Deaf (TDD) systems.

Monitor and relay critical information to emergency responders in a timely and accurate manner.

Maintain situational awareness during incidents and support incident response efforts through effective communication and coordination.

Continuously monitor security and life-safety systems, including:

Fire and intrusion alarm systems

Access control systems

Closed-Circuit Television (CCTV) systems

Voice recording systems

Two-way radio networks

Criminal Justice Information System (CJIS) terminals

California Law Enforcement Telecommunications System (CLETS)

Identify and respond appropriately to alarms, system alerts, and unusual activities.

Escalate incidents in accordance with established procedures and emergency response protocols.

Respond and remain available during declared emergencies and mission-critical events.

Participate in training, drills, and emergency preparedness exercises.

Assist with special projects and administrative assignments as needed.

Other duties as assigned

Qualifications

Minimum Qualifications:

Ability High school diploma or GED required.

Ability to obtain and maintain a DoD security clearance (not required to start).

Ability to successfully complete and maintain the following certifications:

POST Basic Dispatch Academy

California Law Enforcement Telecommunications System (CLETS)

ICS-100

ICS-200

NIMS/IS-700

First Aid/CPR or BLS Certification

NFPA 1061 Public Safety Telecommunicator requirements

Applicable NFPA 1221 communications systems requirements

Ability to work rotating shifts, nights, weekends, holidays, and overtime as needed to support operations.

Ability to report for duty during emergencies and remain operational during extended incidents.

Successfully pass background and drug screening

Preferred Qualifications :

One (1) or more years of public safety, emergency communications, 911 dispatch, law enforcement, fire service, military, or security dispatch experience.

Experience operating multi-line telephone systems, radio communications systems, CCTV platforms, or alarm monitoring systems.

Experience working in a command center, emergency communications center, security operations center, or similar environment.

Associate degree in Criminal Justice, Emergency Management, Communications, Public Safety, or a related field.

Knowledge, Skills and Abilities :

Ability to remain calm, professional, and effective in stressful or emergency situations.

Strong multitasking and decision-making skills.

Excellent verbal communication, active listening, and customer service abilities.

Ability to gather, analyze, and relay information quickly and accurately.

Strong attention to detail and organizational skills.

Ability to work independently while collaborating effectively with emergency responders and security personnel.

Knowledge of emergency response procedures, incident command principles, and dispatch protocols.

Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Ability to maintain confidentiality and handle sensitive information with discretion.

Estimated Salary/Wage

USD $42.24/Hr.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program