Full Time Head of Housekeeping

Housekeeping CoordinatorFour Seasons is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city's artisans. Four Seasons is the new social hub of downtown Nashville's SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we'll inspire a truly authentic experience of Music City.We are seeking a Housekeeping Coordinator, an exciting opportunity to join the team at Four Seasons Hotel Nashville.The Housekeeping Coordinator plays a vital role in supporting the daily operations of the Housekeeping Department by ensuring effective communication, organization, and coordination of guest requests and departmental activities. This position helps maintain the highest standards of cleanliness, service excellence, and guest satisfaction while supporting a seamless operation across the hotel.What You Will Do:Answer and manage all incoming Housekeeping calls, ensuring requests are directed promptly and accurately.Coordinate daily Housekeeping operations to maximize departmental efficiency.Lead and support special projects aimed at enhancing housekeeping services and product quality.Prepare room assignment boards and review staffing levels for upcoming shifts.Maintain accurate and organized departmental records, files, and office operations.Monitor and follow up on guest traces, special requests, and service recovery opportunities.Review guest profiles and ensure Housekeeping-related preferences and requests are fulfilled.Assist with room inspection, cleaning, and preparation as needed to support operational requirements.Foster positive working relationships with Room Attendants, House Attendants, Laundry Attendants, and other hotel departments.What You Bring:Minimum of one (1) year of experience in a similar administrative, housekeeping, or coordination role; Proficiency in Microsoft Office applications, including Word and Excel.Excellent customer service skills with a focus on guest satisfaction.Bilingual or multilingual abilities are an asset.What We Offer:Competitive salary, wages, and comprehensive benefits packageExcellent training and development opportunitiesEmployee discounts at Four Seasons properties worldwideComplimentary dry cleaning for employee uniformsComplimentary employee mealsComplimentary parkingOpportunities for career growth within Four Seasons Hotels & ResortsSchedule & Hours:Full-Time PositionMust be available to work a flexible schedule, including mornings, evenings, weekends, and holidays based on business needs.Minorities, women, veterans, and individuals with disabilities are encouraged to apply.