Front Desk Receptionists - Seasonal

Receptionist Extra FunctionsAt Virginia Garcia Memorial Health Center, we honor all members of our community and acknowledge the dignity of each person we serve. Our purpose is to provide high quality, comprehensive primary health care to the communities of Washington and Yamhill counties with a special emphasis on migrant and seasonal farm workers and a view to removing barriers to health care. Job Summary:The Receptionist Extra Functions (Receptionist) performs all duties related to checking patients in and out, establishing and updating computer data, preparing patient charts, and assisting with patient flow. This position answers and makes phone calls, takes messages, makes appointments, collects payments, gives change, and balances collections at the end of the day. They perform all switchboard and medical records duties.unlock doors, turn on lights, prepare cash register drawer, prepare sign-in sheets.Procure proper documentation of patient financial status to allow Center to identify appropriate billing sources.Demonstrate knowledge and adhere to clinic policies and procedures regarding patient care, insurances, new patients, etc.Process mail, office deliveries, and incoming faxes.Provide patient information and customer service related to charges, discounts, payments and billing.Reconcile encounter payments with cash and prepare money for deposit.Assist patients with collections issues or direct to the appropriate person.Assist in training new Front Office staff as needed and as time permits.Maintain waiting room and children's play area to ensure they are clean, tidy, and orderly.lock up Front Office area, verify that the front door is locked.Attend Front Office team meetings: contribute to meeting agenda, participate in all staff meetings.Attend refresher trainings and/or engage in coaching sessions as assigned.Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).HIPAA Requirements:The Receptionist/Extra Functions uses PHI in order to do patient scheduling and registration, check and update insurance coverage, and enter demographic information. This position also helps patients with limited questions about their accounts and will perform end of day reporting that includes payment information. Applying the minimum necessary rules of HIPAA, the designated record sets to which this employee has access include: patient demographics and account information in the practice management system, encounter forms, user batch reports and payment posting reports generated by the practice management system, the patient information section of the medical record, the HIPAA section, recent progress notes (as needed to answer scheduling questions), and the problem list/immunization record (to provide copies to patients upon their request). This position is required to read and use the content of these records only to the extent needed to accomplish the assigned task.Knowledge, Skills and Abilities Required:• Proficiency in English and Spanish, both written and spoken language.• High level of accuracy with numbers and data, which will become patient records.Education and Experience Required:• High School diploma or equivalent.• One or more year's previous experience in reception work, work with the public, or work in a social service or health care setting.• Previous computer experience desirable.Behavioral Competencies:Accountability: Role model VG's mission, vision, and shared valuesCustomer-Focus: Listen to the voice of the customer and strive to delight them by exceeding their expectationsTeamwork: If someone needs help, help themInitiative: Be innovative, apply fresh ideas, and continuously improve how you do your workConfidentiality: Maintain strict confidentiality and respect the privacy of othersEthical: Demonstrate integrity, honesty, and stewardship in all encounters at workRespect: Demonstrate consideration and appreciation for co-workers and patientsCommunication: Demonstrate the ability to convey thoughts and ideas as well as understand perspective of othersPhysical Requirements:• Sitting: up to 65%• Standing: 10%• Walking: 10%• Bend, Reach, Stoop: 15%• Use of Computer: up to 50%• Ability to lift/carry up to 30 lbs.Possible exposure to potentially hazardous chemicals.Equipment Used:Office equipment• Computer, printer, telephone, fax, copier, scannerImmunization:Staff members must meet immunization requirements as stated in VGMHC's immunization policy and state and federal guidelines.No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes fairness in placement, promotion, transfer, rate of pay, and termination.