Head of Growth, FinTech

We’re building the world’s leading cross-border fintech for emerging markets—empowering families, fueling local economies, and changing how millions access financial services.

Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved remittance corridors. We tapped into a massive shift—from banks to phones—bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities, including local cards and additional savings and payments features.

We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.

Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly ($300M revenue, fastest-growing NGO in the world)

Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond—we move fast, stay humble, and care deeply about our mission

Truly global team—250+ people, 50+ nationalities, 50+ languages

You will work to continue launching TTS within various Latam communities in Brazil, Mexico, Central America, and the Andean Region, and build a comprehensive growth (customer acquisition and retention) strategy for the corridor. You will conduct customer research; execute partnerships and events; set up offline and online advertising/brand awareness campaigns; source and coordinate community ambassadors, champions, and influencers; measure operational efficiency and financials for the corridor; manage CRM tools; resolve low-level customer complaints; provide CS and Product & Ops teams input into strategies to improve product quality, as well as customer experience.

Reporting to our Regional Manager, Latam, you’ll combine great sales and marketing prowess with a data-driven test-and-learn mindset. You’ll be a creative thinker who is always looking for ways to hack growth.

The role offers the chance to join a high-growth startup and to have a positive impact on the communities we serve. You will be expected to have deep knowledge of, and networks into, the Latam communities; a passion to support your community, an entrepreneurial spirit; and superb project management.

Build trust-based relationships with diaspora communities through in-person and online communications

Conduct customer research with transfer senders on a regular basis

Initiate, negotiate and build partnerships with community associations and organizations

Set up offline and online advertising campaigns

Source and lead community ambassadors, champions and influencers

Manage agencies for paid, creatives, and events

Manage customers’ CRM

Optimize operations with help from Product, Ops, Eng and Support teams

Deep-dive into customer pain points and work with the different teams as well as the Country Manager to solve them

Travel to connect with and better understand the Latam diaspora and grow our customer base

Dedicate part of your time to call customers and respond to messages/comments across our owned media channels

Work with the Country Manager to outline the growth plan for the market, including the growth strategy, monthly budget, targets, CAC, and CRM campaigns

Exceptional knowledge and networks among the Latam diaspora

Strong business development / sales / marketing / analytical background

Having contacts with Latino influencers and celebrities in the region is a plus

Passion for working with and for migrant communities

Fluency in English and Spanish

Outgoing—you love speaking to people and enjoy building meaningful relationships with customers and community members across cultures

you should be able to take an idea to implementation

Mission-oriented—you are passionate about working with immigrant communities and/or financial inclusion

Flexible—you are comfortable setting your working hours to accomplish your goals, including work commitments on nights and weekends (e.g. events or customer meetings)

Driven—you thrive in fast-paced, target-oriented environments

Taptap Send is an equal-opportunity employer dedicated to building an inclusive and diverse workforce. We strongly encourage applications from members of underrepresented communities to apply.