Dispatcher (Hourly)- 2nd shift
$22 - $25 per hourPlumber of Phoenix, L.L.C.
Dispatcher
Dispatcher (Evening Shift) Location: New Hope, MN Pay: $22.00-$25.00 per hour, based on experience Shift: 3:30 PM - 11:30 PM, Monday-Friday Rotating weekend on-call coverage required.
About the Role
Are you someone who thrives in a fast-paced environment, enjoys solving scheduling puzzles, and loves keeping things organized? As an Evening Dispatcher, you'll be the operational hub that keeps our technicians moving efficiently and our customers informed every step of the way. You'll coordinate technician schedules, dispatch service calls, communicate with customers, and adapt quickly as priorities change throughout the day. Your ability to think ahead, multitask, and provide exceptional customer service will play a critical role in delivering the Legendary experience our customers expect.
About Legendary Home Services
Legendary Home Services is the parent company of Blue Ox Heating & Air, Paul Bunyan Plumbing & Drains, EarlyBird Electric, and Ouverson Sewer & Water. We proudly serve homeowners across Minnesota by delivering Legendary Service and Legendary Care. We're committed to investing in our people through ongoing training, career advancement opportunities, competitive pay, and a collaborative culture where high performers are recognized and rewarded.
What You'll Do
Dispatch technicians efficiently based on availability, skill set, location, and customer urgency. Monitor technician progress throughout the day and adjust schedules as needed. Keep customers informed regarding arrival times, delays, and appointment updates. Coordinate closely with technicians to ensure they have complete job information before arrival. Prioritize emergency and same-day service requests while balancing technician capacity. Update ServiceTitan and other systems with accurate job notes and status changes. Handle customer questions and scheduling concerns with professionalism and empathy. Work closely with Service Coordinators, Operations Managers, and field teams to ensure smooth daily operations. Maintain accurate records and documentation throughout each shift. Help identify opportunities to improve scheduling efficiency and customer experience.
What We're Looking For
Previous dispatching, scheduling, call center, or customer service experience preferred. Strong computer skills and ability to quickly learn software systems (ServiceTitan experience is a plus). Excellent communication and customer service skills. Exceptional organizational and multitasking abilities. Ability to remain calm and make sound decisions in a fast-paced environment. Strong attention to detail. Knowledge of HVAC, plumbing, electrical, or home service industries is a plus but not required. High school diploma or equivalent.
What Makes You Successful
You enjoy solving problems and thinking several steps ahead. You communicate clearly and confidently with customers and technicians. You stay organized even when priorities change quickly. You have a positive attitude and enjoy working as part of a team. You hold yourself to a high standard and lead with integrity.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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