Head of Maintenance and Facility Management (m/w/d)

Facilities ManagerApplylocations: Alpharetta, Georgiatime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR2023-21935**ABOUT TOPGOLF** Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.**WHAT WE’RE SEEKING**Do you see a building and immediately understand what it takes to keep it operating at its best? Are you proactive about maintenance, disciplined compliance, and confident managing vendors, budgets, and unexpected problems at the same time?We're looking for a Facilities Manager who takes full ownership of the physical environment. Someone who understands that the guest experience starts the moment they pull into the parking lot, and that a well-maintained facility is a reflection of the standards the whole team holds. If you take pride in a facility that's always ready, this is the role that matters.**THE ROLE**The Facilities Manager leads the Facilities team in maintaining and improving every aspect of the venue; from the game system and entertainment technology to HVAC, electrical, plumbing, building systems, and grounds.The Facilities Manager owns hiring, scheduling, developing, and building a strong team, while managing department budgets, inventory, vendor relationships, and full regulatory compliance.As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.**WHAT YOU WILL DO****Lead the Facilities Team**• Coach, develop, and drive engagement with Facilities Team members and Porters• Ensure all team members are adequately trained, equipped, and held to a high standard• Delegate tasks clearly and follow up to ensure timely, quality completion• Build a team culture of pride, ownership, and proactive problem solving**Manage Venue Maintenance and Operations**• Oversee the maintenance, repair, and replacement of all equipment, systems, and infrastructure• Monitor the operation and proper use of all equipment, building systems, and technology• Manage use and inventory of spare parts, maintenance supplies, and equipment• Collaborate with the Operations team on building and grounds maintenance priorities**Control Costs and Compliance**• Control department budgets and spending with accountability for fiscal performance• Maintain all safety, health, and environmental policies and procedures• Ensure all city, county, state, and federal maintenance regulations are met• Maintain a clean driving record and manage vendor relationships effectively**Uphold Safety and Standards**• Proactively identify and address maintenance issues before they impact guests or team members• Ensure facilities standards support the overall guest experience• Demonstrate Topgolf's core values: Pushes the Facilities team to deliver consistently excellent venue condition and maintenance outcomes• Maintains a track record of on-time, high-quality completion of maintenance and repair work• Fosters urgency in the team for resolving maintenance issues before they impact guests• Leads the team to persist and perform even when facing complex or high-priority repairs**Ensures Accountability** | Holding self and others accountable to meet commitments.• Monitors maintenance metrics and holds Team members accountable for quality and completion standards• Accepts responsibility for venue condition and takes decisive action when standards slip• Ensures full compliance with safety, health, and regulatory requirements at all times• Follows through on commitments to Operations leadership, vendors, and the broader team**Plans and Aligns** | Planning and prioritizing work to meet commitments aligned with organizational goals.• Creates realistic maintenance schedules with tasks sequenced for maximum efficiency• Anticipates and minimizes bottlenecks, delays, and equipment failures through proactive planning• Aligns Facilities priorities and work plans with the broader Operations team's needs• Balances preventive maintenance with reactive repair demands across a high-volume venue**Build Effective Teams** | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.• Coaches others on how to build effective maintenance teams and addresses performance gaps directly• Communicates clear goals, safety standards, and roles to all facilities team members• Ensures the team has the right technical skill mix and leverages individual strengths effectively• Rewards team efforts and accomplishments to build a culture of pride and ownership**QUALIFICATIONS*** 3+ years of facilities management experience for a large or multi-unit venue* Certificate and two years of documentable HVAC or electrical journeyman-level experience* Knowledge of welding, soldering, building maintenance, construction, and mechanical/electrical repair* Experience building and leading a team, highly preferred* High school diploma or equivalent* Must have a clean driving record* Excellent communication, time management, and organizational skills* Availability to work varied shifts, including evenings, weekends, and holidays* Must be 21 years of age or older as required by state or local law**PHYSICAL REQUIREMENTS**The following physical demands are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Ability to sit occasionally for administrative and scheduling tasks including computer and keyboard use* Ability to stand and walk frequently throughout the full shift* Ability to speak and listen clearly throughout the shift with team members, vendors, and leadership* Near and far visual acuity required; Ability to frequently bend, stoop, kneel, crouch, and reach overhead and at or below shoulder level* Ability to work at varying heights including above six feet requiring balance and head-to-toe body control* Ability to navigate and work within tight, restricted, and low-clearance spaces requiring sustained kneeling, crouching, and crawling positions* Ability to grip, manipulate, and control hand and power tools requiring manual dexterity and upper body strength* Ability to operate seated motorized equipment including a Kubota UTV requiring hand-foot coordination and sustained alertness* Ability to work in and transition between extreme temperature environments including high heat and freezing conditions for extended periods outdoors* Ability to work in environments with elevated noise levels requiring the use of hearing protection**Sounds like a fit? BENEFITSFree Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Please do not forward unsolicited agency resumes to our website, employees or Human Resources.