Head of Client Support Services

Other Forms of Compensation: Driven by our passion in the pursuit of hospitality and culinary excellence, Morrison Living has built community through dining experiences for over a century. Embedded in our culture, we deliver exceptional service and aim to be the best part of someone’s day. The commitment of our team members to these core principles makes us an industry leader and an employer of choice for hospitality professionals.

Salary: $95,000.00 - $105,000.00

Job Summary

The Director of Dining Services is the strategic business leader of the community’s food and beverage/culinary operation, ensuring resident and client satisfaction by providing a consistently high‑quality product and best‑in‑class hospitality, while also meeting financial goals and driving a positive work environment. You will oversee the development and implementation of departmental strategies and ensure implementation of the Compass Community Living’s service strategy as well as be the face of the company.

Leading Food & Beverage Operation

Develop and implement overall operating strategy that is aligned with the Compass Community Living and client business strategy, disseminating the vision within the community so all team members understand expectations.

Must have an entrepreneurial approach and take full ownership of driving desired outcomes as if the business owner, holding the on‑site leadership team accountable for demonstrating desired service behaviors.

Ability to quickly evaluate personnel, operations, and culinary situations and make appropriate recommendations to relevant parties.

Maintain a professional and positive demeanor with a high level of resilience during stressful periods, adapting and problem‑solving when required.

Perform daily walk‑through to ensure full compliance with Department of Health regulations and Compass Group standards.

Direct and conduct safety, sanitation, and maintenance programs.

Ensure that regular, ongoing communication occurs in all areas of food and beverage by leading pre‑meal briefings and staff meetings.

Advise and update executives, supervisors, co‑workers, and subordinates on relevant information in a timely manner by telephone, in written form, e‑mail, or in person.

Business and Financial Competence

Understand market dynamics, enterprise‑level objectives, and important aspects of Compass Community Living’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans.

Recognize and understand P&L drivers for the purpose of analyzing and evaluating results, identifying opportunities, and putting plans into action to deliver expected results.

Develop overall budget and operate the account in accordance with the approved budget, while providing the client with maximum value for the dollars spent.

Coach and support the team to optimally manage wages, food & beverage cost, and controllable expenses (e.g., restaurant supplies, uniforms).

Review financial reports and statements to determine how the account is performing against budget.

Work with the team to resolve areas of concern and develop strategies to improve the department’s financial performance.

Ensuring Exceptional Customer Service

Understand the client’s business model to prioritize what is most important to their residents.

Be visible within the community to build and maintain excellent relationships with residents, staff, and other departments, being seen as a member of the client’s management team.

Review resident satisfaction results and other data to identify areas of improvement, share feedback with all team members to ensure resident and client expectations are met, and take appropriate corrective action when needed.

Improve service by communicating and assisting individuals to understand resident needs, providing mentorship, feedback, and individual coaching when needed.

Stay aware of market trends and introduce new food and beverage products to meet or exceed resident expectations, generate increased revenue, and ensure client satisfaction.

Empower employees to provide excellent service that exceeds resident and client satisfaction.

Team Building & Management

Regularly lead team member meetings.

Create a positive work environment by serving as a role model to demonstrate appropriate behaviors, making each person feel important and motivated to deliver a best‑in‑class hospitality experience for our residents.

Establish goals including performance goals, budget goals, and team goals.

Solicit employee feedback, apply an "open door" policy, and review employee satisfaction results to identify and address employee problems or concerns.

Identify the developmental needs of others, coach, and mentor team members by providing feedback and training to achieve performance objectives and reach their fullest potential.

Cross‑train abilities for all skills, promoting the professional growth and development of the entire team.

Find, train, and retain talent starting with behavioral based interviewing.

Hire food & beverage leadership team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.

Ensure employees are treated fairly and equitably.

Be an empathetic leader while still holding self and team members accountable.

Preferred Qualifications

B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus four years of directly related experience preferred.

Five to seven years of direct foodservice operational management experience with inventory and purchasing knowledge and control.

Strong knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation.

Previous P&L accountability or contract‑managed service experience is desirable.

Strong supervisory, leadership, management, and coaching skills.

Strong communication skills, both written and verbal.

Ability to communicate on various levels to include management, client, customer, and associate levels.

Excellent financial, budgetary, accounting, and computational skills.

Proficient computer skills to include various computer programs, Microsoft Office programs, e‑mail, and the Internet.

ServSafe Certified.

Associate Benefits

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Key Responsibilities (Senior Director of Dining Services)

Lead, manage, and inspire a diverse team at a large account or multiple accounts, providing top‑notch service to the client, students, and community.

Drive and develop the team towards building strong relationships with clients and achieving key performance indicators (profitability, safety, engagement, etc.).

Serve on district leadership team and participate in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community.

Ensure decisions are weighed for risk/reward and short/long‑term implications, gathering input from the team and partners.

Foster a culture of transparency, understanding, education, safety, and accountability.

Represent the Chartwells team within the district(s) and the community; attend key client and community events.

Ensure client needs are met or exceeded, retain the account(s), find cross‑sell opportunities, and assist in the rebid process as directed.

Support functional areas including but not limited to safety, marketing, nutrition, and culinary.

Ensure adherence to local, state, federal and company policies, and conduct unit audits for key areas (e.g., food storage, sanitation).

Maintain compliance with USDA regulations and guidance for all applicable meal and retail programs, completing all required reporting on time.

Champion development within the account(s) and have a full understanding of all roles within the operation; conduct performance evaluations and succession planning for the account(s).

Own the financial results for the account(s), working to ensure accuracy for reporting, forecasting, and budgeting processes.

Ensure consistent and fair administration of all policies and procedures.

Required Qualifications (Senior Director)

Educational minimum and work experience per USDA Professional Standards for the account(s).

Preferred Qualifications (Senior Director)

Bachelor's degree and minimum of three (3) years of management experience, preferably in foodservice, hospitality management, plant operations management, environmental services, laundry, or other support services area.

Well‑versed in foodservice management with proven track record of success, ideally in K12 foodservice.

Proven track record of leading a business and a team, strong customer service, and good business and financial acumen.

Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi‑tasking, prioritization, and organization skills.

Champions an inclusion mindset, and is proactive, positive, professional, and resilient.

Excellent computer skills and proficiency with Microsoft Office suite and POS software.

Occasional travel required in this position.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: (information available upon request).

Applications are accepted on an ongoing basis.

Morrison Living maintains a drug‑free workplace.

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