Safety Care Companion

The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women's and children's health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. Provides constant observation and support to patients who require close monitoring due to medical or behavioral reasons. Presence helps ensure the safety and well-being of these patients while they receive care. Provides continuous observation of assigned patients to maintain patient safety. Obtains verbal report from the patient's nurse to include information regarding the patient's identified care needs, diagnosis, visual, auditory, or language barriers, as well as any special consideration (NPO, bed alarms, etc.).

Summons the nursing staff if the patient requires assistance through appropriate communication tools.

Monitors and attempts to prevent patient from self-harm, falls, eloping, smoking, dislodging IV lines, O2 apparatus, catheters, and /or drains and dressings through calling for assist (call bed, personal alarm) and attempting to redirect with communication.

Requests immediate assistance for noted changes in patient condition and/or disruptive behaviors.

R. procedure as needed to ensure patient care and safety.

Maintains infection control practices (standard precautions and isolation precautions).

Engages the patient in diversional activities such as coloring and games as appropriate.

Demonstrates respect for individuals, customer service, teamwork and collaboration:

Models excellence in customer service behaviors. Identifies and acts on opportunities to respond to customer requirements. Acts to prevent potential customer complaints.

Initiates and reports service recovery steps taken in response to customer concerns.

Demonstrates the ability to monitor patients according to the age, culture, ethnicity, spirituality, and individual diagnostic needs of the persons served.

Assists in ensuring patient safety.

Assumes responsibility for attending required education and training.

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Work Experience

High School diploma or equivalent (GED) required.

Previous healthcare experience preferred.

Ability to function independently with minimal supervision.

Knowledgeable and supportive of patient and organizational confidentiality and related hospital policies.

Ability to learn and use computer systems.

Ability to work with others as a member of the healthcare team.

University of Maryland Medical Center