Claims Advocate Senior - Construction

About The Role American Global has an exciting opportunity to join our team as a Senior Liability Claim Advocate. We are looking to add a passionate, talented individual who will help our growing claims department deliver exceptional customer service to our clients.

Key Responsibilities Support claims team with day-to-day monitoring of claims activities of carriers and third-party administrators

Facilitate claim reviews with clients and/or insurance carriers when needed

Partner with client legal counsel on coverage, claims and strategy for settlement

Facilitate periodic claim reviews with clients and/or insurance carrier focusing on reserving practices, strategy and resolution

Analyze claim information for frequency and severity trends and assist clients in implementing risk-management processes and/or connecting them with resources to improve claim outcomes

Analyze new and existing losses, with focus on client claim advocacy, including investigation, reserving and litigation management. Develop appropriate resolution plans aimed at bringing claims to satisfactory conclusions based on findings

Provide support and training to client insurance and field staff on claims process, investigations, labor law issues, and litigation matters including current case law relative to their claims

Assist in training of Claims Associates

Drive and execute the claims onboarding for new American Global accounts and document key discussion points

Provide persuasive advocacy on all reservation of rights and denials in order to maximize available coverage

Cultivate local and regional relationships with claim trading partners to support company visibility and credibility in the construction insurance marketplace

Maintain ongoing communication with internal and external partners to ensure a high-level of customer service

Skills & Experience That Lead To Success Minimum 7 to 10+ years of experience direct handling of general liability claims at an insurance carrier, TPA or brokerage

Bachelor’s Degree preferred or related work experience

Proficient understanding of risk transfer methods

Ability to travel as required

Leadership training and support

Work/Life Balance (Summer Fridays, flexible work arrangements and mental health services)

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. The salary range for this position will vary based on education, experience, skills, and abilities, as well as internal equity and alignment with market data. Who We Are American Global is one of the largest privately held insurance and surety brokerage firms in North America specializing in all aspects of construction risk management. We support contractors, owners, and developers, helping protect them from the risks and exposures specific to the construction industry. We are a vibrant, values-driven community with a unique, collaborative culture that fuels our desire to excel. Together, our team is transforming the construction industry and revolutionizing the role of broker.