Front Desk Receptionist and Service Providers

Front Reception: Staff the EBC front desk as the primary point of contact for guests and visitors. Manage the day-to-day flow of the space: track who is expected and when, keep arrivals moving during back-to-back meetings, receive and route deliveries and packages, field front desk phone and email inquiries, and flag anything unusual to the Workplace Experience Lead or Security
Guest Support: Anticipate and take care of guests throughout their visit: offer beverages, provide directions and local recommendations, help with Wi-Fi and other basic needs, and check in on meetings in progress so guests are comfortable from arrival to departure
Scheduling Support: Assist with scheduling coordination for business meetings and events, working closely with the Workplace Experience Lead and Administrative teams to help resolve conflicts and keep the day's calendar running smoothly
Space & Facility Upkeep: Perform regular walk-throughs of the reception area, meeting rooms, and amenity spaces between visits, resetting rooms, restocking supplies, and partnering with the Facilities team on cleanliness and maintenance needs as they come up
Event Support: Assist with room setup and breakdown according to specifications, ensuring all technology, furniture, and amenities are properly configured
Program Assistance: Support Experience Enrichment programming by helping with classroom setup, registration, and check-in
Administrative Support:
Keep the visitor log and daily front desk notes current, and help the Workplace Experience Lead organize information for monthly reports
Move throughout the building regularly, including walking between the front desk, meeting rooms, and amenity spaces
Have 2-3 years of experience at a front desk, reception, concierge, or similar guest-facing role in workplace operations, hospitality, or customer service
Enjoy being the first face people see and take pride in warm, consistent service that reflects company values
Communicate clearly, in writing and in person, with hosts, Security, Facilities, and the Workplace Experience Lead, and know when to escalate
Take ownership of the reception area and assigned spaces, follow checklists and procedures carefully, and notice small setup or maintenance issues before guests do
Have experience with visitor management or badging systems, basic scheduling software, and Microsoft Office or Google Workspace
Have experience at the front desk of a corporate office, hotel, executive briefing center, or event venue
Hold relevant certifications or coursework in hospitality, customer service, or related fields