Seasonal Spa Receptionist

Create Exceptional Guest Experiences in Sonoma Wine Country
At MacArthur Place Hotel & Spa, luxury hospitality begins with genuine connection, thoughtful service, and unforgettable experiences. We are seeking a polished, welcoming, and service-oriented Spa Receptionist to join our Spa & Wellness team.

The Spa Receptionist supports front desk operations, guest engagement, scheduling, spa upkeep, and administrative functions while maintaining the highest standards of hospitality and professionalism.

If you thrive in a fast-paced luxury environment, enjoy creating memorable guest experiences, and have a passion for wellness and service excellence, we invite you to apply.

The Spa Receptionist serves as the welcoming face of the spa, delivering personalized service while supporting daily spa operations. Responsibilities include guest check-ins and check-outs, appointment scheduling, payment processing, guest assistance, facility presentation, and maintaining a calm, polished, and guest-ready environment.

Welcome guests warmly and create a relaxing, luxury spa experience
Answer phone calls, emails, and guest inquiries professionally and promptly
Front Desk & Administrative Operations
Process cash, credit card, and room charge transactions accurately
Assist with transaction reconciliation and daily reporting
Monitor schedules to support smooth daily operations
Support retail product sales and maintain organized front desk displays
Spa Operations & Facility Support
Restock towels, robes, linens, toiletries, and refreshments throughout shifts
Maintain presentation standards aligned with luxury hospitality expectations
Collaborate with therapists, attendants, housekeeping, engineering, and hotel departments
Assist with spa operations during high-volume periods
Maintain inventory of spa products, linens, and supplies
Support wellness programs, seasonal promotions, and special events
Follow all health, sanitation, safety, and infection-control procedures
Previous hospitality, spa, wellness, hotel, front desk, or customer service experience preferred
Ability to multitask in a fast-paced luxury environment
Basic computer proficiency and experience with POS or booking systems preferred
Knowledge of payment processing and cash handling procedures
Strong guest service and relationship-building skills
Customer-focused mindset with a commitment to hospitality excellence
Comfortable working in warm, humid, aromatic, wet, and outdoor environments
Flexible availability including evenings, weekends, holidays, and special events
Food Handler’s Certification and Responsible Beverage Service (RBS) certification preferred, or ability to obtain upon hire
Originally a historic estate, MacArthur Place has evolved into Sonoma’s premier luxury resort featuring beautifully designed guest rooms, farm-to-table dining, curated wine experiences, a tranquil spa, outdoor heated pool, and modern fitness center.At MacArthur Place Hotel & Spa, you’ll be part of a collaborative luxury hospitality environment in the heart of Sonoma Wine Country where wellness and exceptional guest experiences come first.