Head of Operations Management (m/w/d)

Operations Manager
Full-Time
Monday through Friday, 8:00 AM–4:00 PM
On-site
Operations
Director of Operations

Join a team where dependable operations, careful decision-making, and collaboration support safe pharmacy services and positive patient outcomes.
The Operations Manager leads daily New York operational workflow across fulfillment, inventory, and shipping activities. This role organizes staffing and priorities, monitors productivity and accuracy, manages inventory reconciliation, and resolves shipping and invoice discrepancies. The role works closely with Pharmacy, Warehouse, Inventory Control, Purchasing, Customer Success, Finance, and other operational teams to keep orders moving safely, accurately, and on time.
Daily Operations and Team Leadership
Plan and oversee daily operational workflow across the New York locations, including fulfillment, inventory, and shipping priorities.
Provide day-to-day direction, coaching, training, and performance feedback to assigned employees.
Monitor workflow for delays, bottlenecks, order exceptions, quality concerns, and incomplete work and coordinate timely resolution.
Maintain clear communication with the Director of Operations regarding staffing, productivity, service risks, and significant operational issues.
Support accurate shift handoffs and ensure open priorities, escalations, and incomplete items are communicated.
Inventory Reconciliation
Oversee routine inventory reconciliation activities and help ensure that physical inventory agrees with system records.
Monitor low-stock, out-of-stock, damaged, misplaced, and approaching-expiration inventory and escalate risks that may affect operations.
Shipping and Invoice Management
Oversee daily shipping workflow, order staging, carrier pickups, labels, manifests, tracking information, and shipment documentation.
Investigate shipping invoice discrepancies, including duplicate charges, incorrect rates, unexpected surcharges, service-level errors, and billing inconsistencies.
Monitor shipping costs, carrier performance, service failures, and recurring discrepancies and report trends or improvement opportunities to the Director of Operations.
Process, Compliance, and Reporting
Track operational measures such as volume, productivity, accuracy, aging work, inventory discrepancies, shipment exceptions, and service performance.
Prepare routine operational updates and use performance information to identify workflow and process improvements.
Maintain and reinforce current procedures, training materials, documentation expectations, safety requirements, and escalation paths.
Partner with Pharmacy, Quality, Compliance, Customer Success, Finance, and other teams to resolve operational concerns and support inspection readiness.
Ensure operational records are accurate, complete, organized, and available for management review, audits, or inspections.
Perform other duties as assigned to support pharmacy operations, patient safety, and regulatory compliance.
Previous operations-management experience in fulfillment, warehouse, shipping, distribution, pharmacy operations, or a similar environment.
Experience leading employees, assigning work, managing priorities, and addressing day-to-day performance or workflow concerns.
Experience with inventory reconciliation, cycle counts, inventory adjustments, and discrepancy investigation.
Experience overseeing shipping operations and resolving carrier, delivery, or shipping invoice discrepancies.
Ability to manage multiple deadlines and communicate clearly with employees, leadership, vendors, carriers, and cross-functional teams.
Proficiency with inventory, shipping, order-management, or related operational systems and Microsoft Excel or similar spreadsheet software.
Moderate proficiency in Microsoft Excel, including formulas, sorting, filtering, data organization, and basic data analysis; willingness and ability to continue developing Excel skills.
Data-driven decision-making.
Experience in pharmacy, healthcare, pharmaceutical fulfillment, manufacturing, or another regulated environment.
Experience using performance metrics and workflow data to improve accuracy, efficiency, cost, or service levels.
Experience working across multiple operational locations or coordinating shared workflows between sites.
Dental insurance

• Health insurance
• As part of Precision Medicine , the Operations Manager will help lead the people, systems, and daily processes that support accurate fulfillment, dependable shipping, and safe patient care. Precision Medicine is committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the similarities and differences, both visible and not, found throughout our workforce, workplace, and the markets we serve. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.