Head of Facility Management

The Facilities Manager is responsible for leading the maintenance, repair, asset protection, and facilities operations strategy across HoneyBaked's company owned locations. This role ensures facilities, equipment, and operational assets are maintained to the highest standards to support operational continuity, food safety, guest experience, cost efficiency, and long-term brand growth.

This position oversees preventative maintenance programs, vendor management, repair execution, capital planning support, and facilities related compliance initiatives while driving accountability, responsiveness, and operational excellence throughout the portfolio.

Oversees all facilities maintenance and repair activities across company owned locations including HVAC, refrigeration, electrical, plumbing, kitchen equipment, fire suppression systems, and other operational assets.

Ensures all repairs are completed timely, accurately, cost effectively, and in accordance with company standards and service level expectations.

Leads and manages preventative maintenance programs including HVAC servicing, refrigeration maintenance, grease trap service, hood cleaning, fire inspections, backflow testing, and other recurring compliance related services.

Manages facilities related vendors, subcontractors, and national service providers including sourcing, onboarding, insurance compliance verification, contract management, pricing negotiations, and ongoing performance accountability.

Develops and maintains strong vendor relationships while ensuring vendor responsiveness, quality execution, and cost competitiveness.

Oversees work order management systems and facilities technology platforms to ensure accurate tracking of repairs, preventative maintenance, asset lifecycle data, warranty information, invoices, and vendor performance metrics.

Develops and monitors key facilities performance metrics including preventative maintenance completion rates, response times, repair resolution timelines, recurring repair trends, emergency repair frequency, and budget performance.

Identifies cost savings opportunities, deferred maintenance priorities, and long term asset replacement strategies.

Reviews and audits repair invoices, service proposals, and vendor quotes to ensure financial accuracy and cost control.

Defines project scope for repairs and facilities related improvement projects including vendor coordination, scheduling, competitive bidding, project oversight, and quality assurance.

Supports construction and development initiatives including remodels, relocations, equipment replacements, and minor construction projects as needed.

Assists in managing inventory, facilities related capital expenditures, and operational supply needs including seasonal equipment and production support items.

Partners cross functionally with Operations, Construction, Real Estate, Finance, FSQA, and other departments to support company objectives and operational continuity.

Supports emergency facilities response efforts and assists in minimizing operational disruptions impacting guests, associates, or production.

Ensures facilities operations align with company safety standards, food safety requirements, OSHA guidelines, fire and life safety standards, and other applicable compliance requirements.

Provides facilities guidance and operational support to field leadership teams and franchise partners as needed.

Effectively prioritizes multiple competing projects and operational needs in a fast paced environment.

May oversee facilities coordinators, field technicians, or third party service providers.

Provides leadership, direction, and accountability for vendor and contractor performance

Minimum 5 to 7 years of multi unit facilities management experience within restaurant, QSR, retail, franchise, or similar operational environments.

Experience managing third party vendors, service providers, and maintenance contracts.

Experience managing repair and maintenance budgets and capital planning initiatives.

Strong project management, organizational, and problem solving skills.

Experience with CMMS or facilities work order management platforms preferred.

Ability to manage multiple priorities in a fast paced operational environment.

Bachelor's degree preferred.

Equivalent combination of education and relevant facilities management experience may be considered.

Strong working knowledge of HVAC, refrigeration, plumbing, electrical, kitchen equipment, and general building systems.

Understanding of preventative maintenance programs and facilities lifecycle management.

Strong financial acumen related to facilities spend, budgeting, and invoice management.

Proficient with Microsoft Office and facilities management software systems.

Ability to communicate effectively with executives, vendors, field operators, and cross functional teams.

TRAVEL REQUIREMENTS

Typically requires periodic, sometimes overnight, travel 10% to 15% of the time.

There is some requirement to lift or handle material and/or equipment of moderate weight (up to 50 pounds).

Works in a combination of office, remote, retail, production, and field environments.

Requires periodic visits to operating locations, vendor sites, and construction projects.

The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state or local laws.