Night Innkeeper

About Fairmont Grand Del Mar

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.

We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Reservations Manager.

Reporting to the Director of Revenue Management, responsibilities and essential job functions include, but are not limited to the following:

Establish and maintain effective communication processes with all hotel departments

Responsible for day-to-day operations of the department and ensures adequate coverage for all aspects of the reservations function

Helps Executive Offices, Guest Experience team and Sales Office with VIP/High level reservations

Effectively maximizes inventory levels during high occupancy/sold out nights

Process weekly Travel Agency commissions and be the primary contact for any outstanding commissions

Monitor hotel detailed availability, balancing inventory proactively to eliminate and minimize oversell in room categories

Prepares monthly reservations agent productivity report including call conversion, revenue booking performance , outbound call revenue report by each individual

Monitors and provides feedback on weekly/monthly labor expenses

Assist Director of Revenue Management with maintaining all rate codes in the Property Management system (Opera) to ensure rate accuracy and availability for bookings

Work closely with Group Housing Manager as it relates to Group reservations (when needed)

Attend Group pre-cons in the absence of the Group Housing Manager

Responsible for performance management including one on one coach, counsel sessions and maintaining performance logs

Conduct yearly performance reviews and complete in timely manner

Assist with responsibilities during the absence of Director of Revenue Management

Other duties as assigned by the Director of Revenue Management

Passion for guest service

Highly organized, results-oriented with the ability to be flexible and work well under pressure

Minimum of 3 years previous proven department head experience in Front Office/Reservations Operations of a luxury resort

Knowledge of Opera Property Management System an asset

Strong guest service orientation and training skills background required

Experience with a Hotel loyalty program an asset

Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance

Hospitality industry experience preferred

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. Enjoy hot meals during your shift in our staff cafeteria

Complimentary on-site parking

Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.

Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.

Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.

Training & Development: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.

Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.

Health and Retirement Benefits

All full-time employees are eligible for our comprehensive benefits package, which includes:

Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)

Eligible single Full-Time employees can enroll in a $0 premium health plan

Life and disability insurance

Paid Holidays

All Full-time and Part-time employees are eligible for:

• 401(k) retirement plan with matching program
• Employee Assistance Program (EAP)

Diversity & Inclusion

All your information will be kept confidential according to EEO guidelines.

Visa Requirements: