Front Desk Receptionist - Endoscopy

Reception I

is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.

Full-time role, based at our Greenville location. Monday-Friday, 7:30am - 4pm

Overtime may be required to ensure patients are taken care of, tasks are completed, and calls are returned in a timely manner.

Supervision Received: Reports to the Operations Manager.

Working in office environment. Manual dexterity required for use of calculator and computer keyboard.

Work is performed in an office environment. The reception position is the first person with whom a patient or patient's family member will interact either upon arrival at the practice or via phone conversations prior to the visit. The reception staff are responsible for ensuring optimization of the patient visit by positively impacting the patients care through knowledgeable, reliable, and courteous interactions. Further, the reception staff ensures the accuracy of the patient's demographic and insurance information. The reception staff works closely with all care team members and is responsible for performing a variety of office functions including answering incoming phone calls, scheduling appointments, greeting patients and family members, and answering patient/procedure related questions.

Scan documents into procedure software/EHR.

Direct patients with delinquent accounts to patient representatives for financial agreements and billing questions.

Serve as a back up for the Surgical Coordinator as needed.

Maintain a team approach with staff and patients.

Participate in in-service education, staff meetings and other continuing education programs to maintain optimal technical knowledge.

Adhere to department and company policies. Assist with other duties or projects as needed.

High School diploma required. One or more years of secretarial/medical assistant experience. is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at View phone number on click.appcast.io or email View email address on click.appcast.io.