HR Rep Full Time

Available in 4 locations Personnel Employment Assistant II

Customer Service

Full-Time

The Personnel Assistant II (Identity Credentialing Specialist) provides professional customer service and administrative support in a secure credentialing environment. This position verifies customer identity, processes credential applications and updates, maintains electronic records, and ensures compliance with established organizational policies, security requirements, and operating procedures. The successful candidate demonstrates exceptional attention to detail, professionalism, and a commitment to providing outstanding customer service while safeguarding sensitive information.

Provide courteous, professional, and timely customer service to individuals requesting identity credentialing and related administrative services.

Verify customer identity and eligibility using authorized credentialing and enrollment systems.

Process new credential requests, renewals, replacements, updates, and related administrative transactions.

Review applications and support documentation for completeness, accuracy, and compliance with established procedures.

Assist customers with application requirements, documentation, and eligibility questions.

Process credential maintenance transactions, including password resets, certificate updates, and account maintenance, as authorized.

Operate credential production equipment, scanners, cameras, printers, computers, and other office equipment.

Perform basic user-level maintenance and troubleshooting of office equipment.

Protect sensitive and confidential information in accordance with applicable privacy and security requirements.

Maintain accountability of controlled materials, supplies, and equipment.

Respond to customer inquiries by telephone, email, and in person in a professional and courteous manner.

High school diploma or equivalent.Minimum one (1) year of experience in customer service, administrative support, records management, human resources, office administration, or a related field.

Experience using computerized information systems for data entry and record maintenance.

Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.

Strong organizational, communication, and customer service skills.

Must be able to successfully complete all required background screening and maintain eligibility for access to secure systems and facilities.

Experience in identity management, credentialing, records administration, or document verification.

Experience providing face-to-face customer support in a high-volume office.Experience using enterprise database applications.

This position is covered by the McNamara-O'Hara Service Contract Act (SCA). If you are interested in supporting and working with a passionate Serco team, then submit your application now for immediate consideration. Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. If you require an accommodation with the application process please email: ***email_hidden*** or call the HR Service Desk at View phone number on workus.org, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email View email address on workus.org.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act. For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD). Additionally, you will receive Health and Welfare Benefits based on the WD for the contract. Benefits – Comprehensible benefits for full-time employees (part-time members receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or Service Contract Labor Standards.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site.