Head of Services - Support and Managed

We drive workplace strategy, optimize performance, and enhance productivity and cost-efficiency. Note: Only resumes submitted in English will be considered for this role.

Office & Space Management: Oversee and manage the physical workspace, including partnering with internal and external teams to dispatch and audit routine maintenance, manage internal ticketing system performance, support facility improvements, and optimize spatial utilization to boost productivity.

Vendor & Contract Management: Lead vendor and supplier teams by improving KPIs, managing service delivery, creating vendor scope of work, and conducting performance reviews to optimize workplace services (e.g., cleaning, maintenance, contractors).

Manage, analyze, and optimize workplace investments. Track expenses, implement cost controls, and ensure regional offices are fully stocked with necessary supplies, inventory, and company signage.

Company Culture & Event Planning: Partner with internal teams to manage the event team's organization of high-impact company events, meetings, and community activities (e.g., Align with key stakeholders across physical security, food services, real estate, and Environmental Health & Safety (EHS) to maintain a seamless, safe, and welcoming environment.

Data Analysis & Insights: Research, analyze, and leverage data to propose workplace improvements. Create clean visual reports to drive data-backed proposals and business cases.

Project Leadership: Lead full-cycle small and large-scale projects (e.g., office moves, return-to-office strategies, regional events) with strong governance, tracking, and execution against tight deadlines.

Technology & Sustainability: Manage workplace technology platforms (ticketing systems, internal communication forums) and drive green initiatives to improve sustainability within the workplace.

5+ years of experience in workplace management, office administration, or facilities management, supporting a large employee population.

• Experience managing budgets, tracking expenses, and driving small-to-large-scale project lifecycles from conception to execution.
• Experience managing external IFM contractors, suppliers, service level agreements (SLAs), and vendor performance reviews.
• Fluency in English with excellent written, oral, and presentation skills, and the ability to communicate effectively with diverse stakeholders.
• Ability to travel within North and South America as required.

Prior experience managing office operations or driving programs at a regional or cross-border level (such as LATAM).

Proven track record of leading internal teams or external partners, with strong stakeholder management and influencing skills.

Strong data-analysis skills with the ability to translate qualitative and quantitative metrics into strategic workplace solutions.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

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