Workplace Experience Coordinator

Front Desk Concierge / Workplace Experience Coordinator Pay Rate: $25-28/HR on W2 Hours: 40 hours/week (standard business hours, potential for slight flexibility) Location: 1133 Avenue of America, New York City, NY (Midtown) Replacement role; seeking a high-quality resource with potential for long-term fit. Overview of Work Environment/Client Nuances: Professional, high-visibility corporate office environment requiring a polished, hospitality-driven approach. This role is client-facing and sets the tone for the workplace experience, requiring a high level of professionalism, attention to detail, and proactive service. Team Overview: Part of the Workplace Experience/Facilities team supporting employees, clients, and visitors. Works closely with office leadership, facilities, and vendors (including catering and building management). Resource's Typical Working Day: Greet and welcome employees, clients, and guests with a professional and friendly demeanor Manage front desk operations, including sign-in procedures and visitor management Coordinate meeting room bookings, setup, and readiness Perform daily workplace checks (cleanliness, organization, supplies, catering setup) Handle incoming calls, emails, and service requests Support events and meetings as needed Partner with facilities and vendors to resolve any issues promptly Create a seamless, "white glove" experience for all visitors Must Have Skills: Exceptional customer service and interpersonal skills Strong organizational and multitasking abilities Professional presence and communication skills Ability to remain calm and solution-oriented in a fast-paced environment High attention to detail Proactive mindset with strong follow-through Nice to Have Skills: Hospitality or hotel front desk/reception experience Experience in corporate office or workplace services environment Event coordination or meeting support experience Familiarity with concierge-style service delivery Years of Experience: 2+ years in a front desk, hospitality, or customer-facing role Education: High school diploma required; associate or bachelor's degree preferred Software Skills: Microsoft Office (Outlook, Teams, Excel, Word) Calendar and room booking systems Pre Screening Questions: Describe your experience in a high-end customer service or hospitality role How do you handle multiple priorities at a busy front desk? Can you provide an example of delivering a "white glove" experience? Are you comfortable working fully onsite in NYC? What systems or tools have you used for visitor management or scheduling? Summary: As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do: First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups. Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding. Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies. Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. Coordinate with vendors who supply services or goods to the workplace.