Workplace Experience Coordinator

Front Desk Concierge / Workplace Experience Coordinator

Pay Rate: $25-28/HR on W2 Hours: 40 hours/week (standard business hours, potential for slight flexibility) Location: 1133 Avenue of America, New York City, NY (Midtown)

Replacement role; seeking a high-quality resource with potential for long-term fit. Overview of Work Environment/Client Nuances: Professional, high-visibility corporate office environment requiring a polished, hospitality-driven approach. This role is client-facing and sets the tone for the workplace experience, requiring a high level of professionalism, attention to detail, and proactive service.

Team Overview: Part of the Workplace Experience/Facilities team supporting employees, clients, and visitors. Works closely with office leadership, facilities, and vendors (including catering and building management).

Resource's Typical Working Day:

• Greet and welcome employees, clients, and guests with a professional and friendly demeanor
• Manage front desk operations, including sign-in procedures and visitor management
• Coordinate meeting room bookings, setup, and readiness
• Perform daily workplace checks (cleanliness, organization, supplies, catering setup)
• Handle incoming calls, emails, and service requests
• Support events and meetings as needed
• Partner with facilities and vendors to resolve any issues promptly
• Create a seamless, "white glove" experience for all visitors

Must Have Skills:

• Exceptional customer service and interpersonal skills
• Strong organizational and multitasking abilities
• Professional presence and communication skills
• Ability to remain calm and solution-oriented in a fast-paced environment
• High attention to detail
• Proactive mindset with strong follow-through

Nice to Have Skills:

• Hospitality or hotel front desk/reception experience
• Experience in corporate office or workplace services environment
• Event coordination or meeting support experience
• Familiarity with concierge-style service delivery

Years of Experience: 2+ years in a front desk, hospitality, or customer-facing role

Education: High school diploma required; associate or bachelor's degree preferred

Software Skills:

• Microsoft Office (Outlook, Teams, Excel, Word)
• Calendar and room booking systems

Pre Screening Questions:

• Describe your experience in a high-end customer service or hospitality role
• How do you handle multiple priorities at a busy front desk?
• Can you provide an example of delivering a "white glove" experience?
• Are you comfortable working fully onsite in NYC?
• What systems or tools have you used for visitor management or scheduling?

Summary: As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.