Auditor, Audit Management

Job Description
The main purpose of the Warranty Process Review Audit Specialist is to audit the Retailer network of our client; and to provide an in-depth review of retailer Warranty / Service Fixed Operations focusing on warranty claim applications, documentation requirements, information retention policy, warranty process review, and potential Audit risk.

What Your Day-to- Day Responsibilities Include

Work within a national team and local management supporting the audit program

Work to a timescale, completing a set number of audits within a given timeframe.

Work to a strict set of manufacturer guidelines and parameters

Maintain customer relations with the local Region and Dealers

Demonstrate a sound understanding of Dealer Warranty and Service Process that impact warranty waste

Carry out a fully independent warranty audits in line with the manufacturer’s parameters

Create detailed report on the audit findings including recommended actions

Fully explain the findings of the audit to all relevant Dealer staff and Management

Guide Dealers on best practices for their business

Analysis of KPI data and identify Dealers weaknesses and strengths that need support from this program

Promote the value of the audit program to Dealer management

Provide strong detailed, accurate and timely reporting to MSXI/HMA Management

Fulfil all reporting requirements as outlined in the program process manual

Complete ad hoc duties where necessary for MSXI/HMA Management

Use MSXI/HMA IT systems to identify appropriate dealer metrics available at time of warranty review that are applicable to dealer improvements

What You Bring

Ability to remain calm and diplomatic in high pressure situations with the ability to clearly convey difficult arguments and judgments to a varied audience

Process-driven with strong problem-solving and investigative abilities

High level of computer literacy and ability to learn new systems

Ability to manage own workload, expenses, and travel arrangements

Clean driving record and employment background

You will ideally have an industry related qualification or degree, although other degrees will be considered and have at least two years of audit experience.

Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements.

Ability to work independently with multi-disciplinary and multi-cultural teams.

Ability to work on given objectives

Excellent communicator and people motivation skills.

Fluency in English is essential in both written and verbal communication.

Capability to plan, book and complete travel to and from dealers independently.

Travel requirement is a minimum of 5 days per week.

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Qualifications
The ideal candidate will have either Client Dealer, Dealer Franchise, or other OEM Service / Warranty Management background, with demonstrable automotive audit experience

General technical understanding for repairs is required.

Minimum of 1-2 years of experience working with one or more dealer management systems (ADP, R&R, CDK, etc.) is preferred

Knowledge of warranty support material (recalls, campaigns, technical service bulletins, repair manuals / systems etc.) is preferred

The ideal candidate will have a minimum of two years’ experience in dealer Service Management with an in-depth knowledge of the motor industry

Proficiency in all MS Office tools, predominately Excel and Word required.

Comfortable with a fast pace of change, while ensuring continuity of current activities.

Comfortable with presenting online for virtual attendees.Ability to perform formal analysis and provide professional written interpretations of findings.

A flexible, structured, and logical approach; being able to handle multiple tasks, think, and plan ahead and build in contingencies as required.

Additional Information
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $30/hr to $42/hr based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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